Customer-Focused Operations Professional with Delivery & Handling
Resume:
Sammy Thompson
Charlotte, NC *****
****************@*****.***
Willing to relocate to: Charlotte, NC
Work Experience
Customer Service Representative
NexRep Inbound-Remote
April 2023 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
DoorDash Delivery Driver
Door dash-Remote
September 2018 to May 2025
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Ensured the safe handling and transportation of fragile or perishable items
• Adhered to all traffic laws and regulations while operating company vehicles
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Maintained cleanliness and organization of company vehicles at all times Warehouse Associate
Amazon-Charlotte, NC
March 2023 to August 2024
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Collaborated with team members to complete daily tasks in a timely manner
• Performed regular quality checks on products to ensure they met specifications
• Maintained a clean and organized work area, promoting safety and efficiency
• Followed all safety protocols and procedures while operating machinery or handling hazardous materials
General Manager
Tandur Indian Kitchen-Charlotte, NC
April 2018 to April 2022
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Implemented effective marketing strategies that increased customer traffic by XX%
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction Education
North Stanley High School
New London, NC
August 1992 to June 1996
High school diploma or GED
Skills
• Improving customer support response time - Customer support response time improved (11-20%)
• Mobile devices
• Data entry
• Managing customer accounts
• Phone etiquette
• Customer service video conferencing
• Technical troubleshooting support
• Customer support experience within healthcare industry
• Call center experience
• Customer support - Customer support experience (3-5 years)
• Communication skills
• Technical support representative experience
• In-person customer service
• Customer service manager experience
• Typing
• English
• Phone customer support
• Driving
• Microsoft Office
• Call center agent experience
• Telemarketing
• Customer service
• Customer support experience within government industry
• Individual consumer customer service
• Microsoft Teams
• GPS
• Appointment scheduling
• Managing teams in a customer support role - Largest customer support team managed (16-20 team members)
• Climbing
• Computer operation
• Order processing
• Email customer support
• Microsoft Excel
• Customer support specialist experience
• Live chat
• Computer literacy
Certifications and Licenses
Driver's License
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