Customer Service Enthusiast with Admin Focus

Katina Lewis

***************@*****.*** 937-***-****

PROFESSIONAL SUMMARY

Highly motivated professional with 10+ years of customer service experience. Well-developed skills in the areas of support and collaboration. Ability to work in a team environment as well as independently. Seeking a new opportunity to improve and increase administrative experiences.

EDUCATION

Customer Support Career Training Twin Cities Rise November 2024

Digital Literacy St. Paul College November 2024

George Washington High School Chicago, IL 1991

SKILLS /TRAINING

Empowered Call Center Training

Twin Cities R!SE 2025

•Completed intensive Emotional Intelligence training focusing on self-awareness and relationship management skills for personal and professional development.

•Developed skills related to workplace communication with emphasis on problem-solving, critical thinking, leadership, de-escalation, teamwork, constructive feedback, collaboration, and conflict resolution in a variety of customer support settings.

•Demonstrated working knowledge of the Microsoft Office Suite and developed effective internet search and navigation skills. Built keyboarding speed and accuracy.

•Received Certificate of Completion from St. Paul College

WORK EXPERIENCE

Personal Care Assistant Affinity Caregiver’s Minneapolis, MN January 2023 - Present

•Manage and assist clients with preparing daily living needs

•Arrange and assist clients with scheduling medical transportation for appointments

•Review client subscription list and assist with maintaining order deadlines

•Document the status of clients health progress and report any changes to medical and administrative staff

Customer Service Representative Marshall’s Minneapolis, MN June 2013 – January 2023

•Assisted customers with completing itemized transactions

•Answered customer service questions and provided conflict resolution during escalated situations

•Monitored and ensured accuracy of inventory

•Completed end of shift register accuracy and reconciled any inaccuracies

Customer Support Associate Burger King Minneapolis, MN April 2010 – April 2023

•Guaranteed high quality customer experience through high standards of professionalism

•Ensured employee safety by following company policies and procedures

•Ensured accurate accounting and inventory management

•Assisted in multiple sections of the agency with a willingness to support multiple roles

•Followed company deadlines to deliver high quality customer service within deadlines

Personal Care Assistant Home Life Care Minneapolis, MN April 2008– April 2010

•Delivered quality customer care through high level professional standards.

•Followed employer policies and procedures to ensure personal and customer safety

•Developed and scheduled client nutrition schedule

•Assisted with payroll deadlines

•Followed company deadlines to deliver high quality customer service on deadlines to deliver services.

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