Mystery Shopper Candidate with Front Desk Experience

Christopher Marlatt

Phone: 365-***-****, Email: *****.*******@****.***, St. Catharines, ON

HIGHLIGHTS AND QUALIFICATIONS

Proactive and resourceful individual that works well in a team or on own with outstanding personal skills with ability to manage difficult situations. Responsible and reliable with great time management with excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives and managers. Dedicated and motivated professional with a strong background in volunteer work, showcasing excellent communication and leadership skills. Eager to transition into a paid position where I can leverage my experience to contribute to a dynamic team. Detail-oriented and organized, consistently delivering high-quality work. Adaptable and quick, able to thrive in fast-paced and dynamic settings with proficiency in Microsoft Office Applications and email. WORK HISTORY

Front Desk Agent, The Ramada Jordan Beacon Inn May 2023-June 2024

● Welcomed each new arrival pleasantly and confirmed reservations and identification.

● Oversaw fast-paced front desk operations and guests' needs at busy facility.

● Answered multi-line phone system and enthusiastically greeted callers.

● Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Enforced policies and procedures to increase efficiency.

● Took reservations over phone, in person, and via computer for guests and provided confirmation information and collected room deposits, fees, and payments. Customer Service/Sales, The Old Post Bakery, Beamsville, ON Sept 2019 Aug2022

● Welcomed, assisted and built rapport with customers, understand return customers needs and

● Assisted in production and presentation of the baker's handiwork

● Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

● Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.

● Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Owner- IT Business

2002-2018

● Successfully operated an I.T. business offering computer hardware and software repairs

● Consulted and troubleshooting business I.T. needs.

● Wrote databases to customer specs

● Experience in the organization and planning of conferences focusing on communication and business relations

EDUCATION AND COMMUNITY INITIATIVES

Computer Programming and Analysis, Sheridan College, Brampton, ON 2000 Certificate, A+,Comptia 2005

Community Outreach, Feeding and Clothing the Unhoused Ongoing

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