Medical Assistant with Administrative Experience
Resume:
Holly LaFavers
Indianapolis, IN *****
**************@*****.***
Professional Summary
“I have no special talent. I am only passionately curious.” - Albert Einstein Authorized to work in the US for any employer
Work Experience
Medical Assistant
Spencer Wellness Center-Brownsburg, IN
November 2024 to Present
As a Medical Assistant (MA) Im,
• Taking patient histories, measuring vital signs (temperature, pulse, blood pressure), and preparing patients for examinations.
• Assisting physicians during exams, minor surgical procedures, and diagnostic tests.
• Collecting and preparing specimens for laboratory testing, including blood samples.
• Administering medications or vaccinations.
• Assisting with wound care, including applying dressings and bandages.
• Preparing and sterilizing medical instruments and equipment. Unit Secretary
Rehabilitation Hospital of Indiana-Indianapolis, IN July 2024 to September 2024
A Unit Secretary provides administrative and clerical support within a hospital unit, acting as a liaison between patients, medical staff, and visitors. Their duties include maintaining patient records, managing communication, and coordinating appointments and admissions. They also handle clerical tasks, answer phones, and ensure the unit runs smoothly.
Maintaining and updating patient files, ensuring accuracy and confidentiality, and managing both physical and electronic.
Answering phones, directing calls, taking messages, and relaying information to appropriate staff members.
Scheduling patient appointments, procedures, and tests; coordinating admissions, discharges, and transfers.
Performing general clerical duties, such as typing, filing, and data entry; managing office supplies; and assisting with billing and insurance paperwork.
Greeting and assisting patients, visitors, and staff in a courteous manner; providing information and directions.
Ensuring compliance with hospital policies, healthcare regulations, and patient privacy. Medical Assistant
Dermatology/Allergy Partners-Indianapolis, IN
April 2024 to July 2024
taking vital signs, administering injections, and collecting specimens, and administrative tasks like scheduling appointments, managing patient records in an Electronic Health Record (EHR) system, and handling billing. You should emphasize skills in patient communication, preparing examination rooms, sterilizing instruments, and maintaining inventory while also including responsibilities like patient education and assisting with procedures.
Administrative Duties
Patient Records: Obtain medical histories, document patient information, and manage patient records using EHR systems.
Scheduling: Schedule patient appointments and surgeries, manage patient flow, and handle check-in/ check-out procedures.
Billing and Insurance: Assist with insurance billing, complete forms, and maintain patient confidentiality. Communication: Answer phones, manage correspondence, and liaise with patients and their families. Clinical Duties
Patient Assessment: Take vital signs (blood pressure, temperature, weight), prepare patients for examinations, and summarize their history for the provider. Procedures: Assist physicians with examinations and procedures, draw blood (phlebotomy), administer injections and medications, and perform wound care. Tests: Perform and prepare samples for basic laboratory tests, conduct EKGs, and assist with other diagnostic procedures.
Equipment and Supplies: Sterilize medical equipment, maintain supplies, and ensure examination rooms are clean and prepared.
Other Key Responsibilities
Patient Education: Provide patients with information on medical conditions, treatments, diets, and preventive care.
Emergency Response: Administer CPR and first aid in emergencies. Compliance: Ensure compliance with healthcare regulations, such as HIPAA, and maintain a safe and healthy work environment.
Patient Registration Specialist
Indianapolis University Hospital-Indianapolis, IN
August 2022 to February 2023
Patient Intake:
Greeting patients, verifying their identity, and gathering necessary information like demographics, insurance details, and medical history.
Registration:
Entering patient information into the hospital's system accurately and efficiently. Insurance Verification:
Confirming insurance coverage and explaining any associated costs or payment responsibilities to patients.
Payment Processing:
Collecting co-pays, deductibles, or other payments, and maintaining accurate records of transactions. Record Keeping:
Maintaining patient confidentiality and adhering to HIPAA guidelines when handling sensitive information. Customer Service:
Providing a positive and helpful experience for patients, answering questions, and addressing concerns. Communication:
Effectively communicating with patients, their families, and other healthcare professionals. Pharmacy Technician
Walmart-Indianapolis, IN
April 2022 to August 2022
Medication Preparation and Dispensing:
Filling prescriptions:
Counting, pouring, measuring, and labeling medications according to pharmacist instructions. Compounding medications:
Mixing and preparing medications, especially in some settings. Maintaining inventory:
Tracking medication stock levels, identifying and reporting shortages, and managing expiration dates. Sterilizing equipment:
Ensuring a clean and safe environment for medication preparation, especially in hospital pharmacies. Front Office Administrator
MKM-Indianapolis, IN
March 2022 to April 2022
Coordinate office activities and operations to secure efficiency and compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures
Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary
Office Manager
Gateway Classic Cars-Indianapolis, IN
June 2020 to December 2021
I manage the office building.
• Answer and direct phone calls
• Audits
• Advertising
• Edit Photos and Videos
• Data entry
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Provide general support to customers
• Act as the front-end office support for internal and external customers
• Stock supplies
• Sort and send mail
• Process payments
• Experience as a Receptionist
• Knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS Word)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task Customer Service Representative
Indiana University Pathology Laboratory-Indianapolis, IN As a customer service representative at the Pathology Laboratory i am responsible for various duties supporting lab procedures including accessioning tissue specimen. Accession all tissue specimens and make .Under the guidance of qualified staff, the Pathology Support Worker will be responsible for performing a range of scientific procedures on biological samples that contribute to the diagnosis, treatment and monitoring of diseases and the investigation of other pathological processes. Education
Certified Clerical Medical Assistant (Ben Davis University) January 2024 to June 2024
Certified Pharmacy Technician
April 2023 to July 2023
General Studies
Ivy Tech Community College-Indianapolis, IN
August 2016 to December 2016
Upper secondary education
Skills
• Accounts Receivable
• Calendar management
• Client file management
• Technical Proficiency
• Mobile devices
• Staff scheduling
• Sales tax
• Office activity coordination
• Medical office experience
• Working with people with disabilities
• Clerical experience
• Microsoft Outlook
• Athenahealth
• Adobe Creative Suite
• Microsoft Publisher
• Google Docs
• Customer service
• Laboratory experience
• Filming
• Word processing
• Time management
• Healthcare software applications
• Math
• HIPAA
• Video Editing
• Leadership
• Decision making
• Maintaining patient confidentiality
• Web Design
• Merchandising
• Fact checking
• Adobe Photoshop
• Manual handling
• Guest services
• Food service
• Adobe Illustrator
• OSHA (regulatory compliance area)
• Appointment scheduling
• Experience with children
• Revenue cycle management
• Windows
• Layout Design
• Patient interaction
• ERP systems
• Microsoft Teams
• Computer operation
• Healthcare team management
• Database management
• Heavy lifting
• Health regulation policy knowledge
• Residential cleaning
• Blood sample handling
• Skincare
• Electronic health records (EHR) management
• Copywriting
• Patient scheduling systems
• Medical office management
• Payroll
• Guest relations
• Medical management
• Health literacy education
• Cashiering
• Cash Handling
• Hospitality
• Weight loss
• EMR/EHR
• Clinic experience
• Office management
• Childcare
• Medical records
• Medical scheduling
• Phone communication
• Zoom
• Staffing management
• Hospital experience
• Sales
• Employee orientation
• Team management
• Grammar Experience
• Photography
• Adobe After Effects
• Social Media Management
• Communication skills
• Graphic Design
• Meal preparation
• Event planning
• Final Cut Pro
• Dermatology
• Data reporting
• Ophthalmology
• Multi-line phone systems
• Medicare
• Chart (Excel)
• Medical assisting
• Video Production
• Contracts
• Achieving HIPAA compliance
• Complaint handling
• Emergency room experience
• Organizational skills
• QuickBooks
• Microsoft Excel
• 10 key typing
• Restaurant experience
• Administrative experience
• Outpatient
• Accounts payable
• Administrative tasks
• Adobe Premiere
• Google Calendar
• Bookkeeping
• Retail Sales
• Productivity software
• Adobe Lightroom
• Hotel experience
• Collecting samples for laboratory testing
• HEDIS
• Typing
• Documentation review
• Basic math
Languages
• English
Certifications and Licenses
Certified Clerical Medical Assistant
Present
Notary Public
August 2020 to August 2028
Pharmacy Technician License
Registered Pharmacy Technician
EMT Certification
Certified Medical Assistant
Certified Phlebotomy Technician
Food Handler Certification
Certified Medication Aide
PTCB Certification
First Aid Certification
AED Certification
CPR Certification
CCMA Certification
Driver's License
Contact this candidate