Executive Assistant to C Level Leaders and Operations Specialist

Executive Assistant to C-Level Leadership Business Operations Specialist

Joice Green

Ontario, Canada • 705-***-**** • ************@*****.***

LinkedIn: www.linkedin.com/in/joice-martha-4338815b/

Work Authorization: Canadian Permanent Resident

Willing to Relocate: Yes (Canada/International)

Trusted Executive Assistant to VP and C-suite leaders in Fortune 1, Fortune 100, and multinational organizations, including Walmart Global Sourcing (Fortune 1), The Walt Disney Company (Fortune 100), and Qatar Energy. Recognized for sound judgment and discretion in high-pressure, globally matrixed environments. Expertise in executive calendar and global travel management, meeting governance, and confidential executive communications. Proven track record driving operational efficiency, delivering 25% cost reductions, and leading complex office expansions and facilities initiatives. Bilingual in English and Indonesian; proactive problem solver enabling sustained executive focus and streamlined support across global teams.

CORE SKILLS & COMPETENCIES

Executive Support & C-Suite Leadership

Strategic Calendar Management: Orchestrated complex, high-volume schedules for a Vice President across multiple time zones, exercising sound judgment to balance urgency, strategic priorities, and competing demands.

Global Travel Logistics: Led endtoend coordination of international and domestic travel, including complex itineraries, visas, premium accommodations, compliance, and expense reconciliation via SAP Concur.

Meeting Coordination: Orchestrated executive, committee, and town hall meetings in support of a Vice President, overseeing agenda development, venue selection, logistics, material preparation, minute-taking, and action-item follow-through.

Gatekeeping & Confidentiality: Serving as the primary point of contact, managing access to executives with diplomacy and handling sensitive data with absolute discretion.

Office Operations Projects Vendor Management

Procurement & Financial Administration: Managed procurement lifecycles (requisitions, POs, invoices) using SAP MM, supported budget forecasting and tracking, and controlled expenses through SAP Concur.

Workplace Operations & Vendor Management: Sourcing vendors, negotiating contracts, and managing procurement lifecycles (SAP MM). Oversaw daytoday office management, workplace services, and vendor SLAs to maintain high operational and service standards.

Office Expansion & Facilities: Leading office relocation and expansion projects, managing subcontractors, workplace readiness and ensuring health & safety compliance.

Event & On-Site Meeting Planning: Organized and delivered high-profile corporate events, Disney premiere nights, executive on-site meetings, and leadership offsites, ensuring seamless end-to-end execution.

HR Liaison & Team Leadership

Recruitment & Onboarding Support: Conducted ATS resume screening, coordinated interview schedules, and supported onboarding processes across multiple teams.

People Leadership & Team Coordination: Led reception staff, a Facilities Coordinator, and office assistants, as well as outsourced service providers, ensuring operational excellence and consistent daily performance.

TECHNICAL TOOLS & SOFTWARE

Microsoft Office Suite: Advanced proficiency in Outlook (Calendar/Email), Excel (Reporting/Data), Word, and SharePoint.

Google Workspace: Gmail, Google Calendar, Drive, Docs, Sheets.

ERP & Financial Systems: SAP (MM/Procurement; service entry & release orders) SAP Concur (Expense Management)

Virtual Collaboration: Zoom, Microsoft Teams, Google Meet

HR & Data Tools: Applicant Tracking Systems (ATS)

PROFESSIONAL EXPERIENCE

Executive Assistant to the VP – People, Communication & Stakeholder Relations and CHRE

Muskoka Algonquin Healthcare Ontario, Canada Nov 2024

Board & Committee Governance: Coordinated high-level committee meetings, ensuring all minutes, agendas, and reports were accurately generated and distributed to senior leadership.

Executive Administration: Provided direct support to the VP and Directors, managing conflicting priorities and ensuring the smooth execution of HR portfolio deliverables.

Executive Assistant to the VP & Studio Lead

The Walt Disney Company Jakarta, Indonesia Jan 2020 – Sep 2022

Strategic Executive Support: Served as the strategic right hand to the VP of Studio Strategy, managing a demanding global schedule while orchestrating high-stakes external relations during the Disney+ Hotstar (OTT) launch. Facilitated critical executive outreach and stakeholder alignment to ensure a successful market entry in Indonesia.

Crisis Management: Navigated the transition to remote work during the pandemic, engineered new remotework protocols and workflows, establishing effective virtual meeting cadences and communication systems to maintain team cohesion and productivity.

Marketing Operations: Acted as the liaison between the VP Marketing Operations Liaison: Served as the strategic link between the VP and the Marketing & Distributions team to ensure agencies executed strategies according to targets. Managed operational workflows including budget approvals, campaigns operations and premiere events.

Executive Assistant to the VP & Country Head

The Walt Disney Company Jakarta, Indonesia Jul 2017 – Jan 2020

Complex Diary & Global Logistics: Expertly managed the Country Head’s international calendar across global time zones, strategically optimizing executive availability against shifting business priorities and ensuring flawless expense reporting via SAP Concur.

Strategic Project Leadership: Spearheaded a major office expansion that doubled workspace capacity, orchestrating the entire lifecycle from conception to completion. Partnered with Disney Regional Real Estate, Facilities, and HR to ensure strict adherence to corporate standards, while coordinating execution with the Project Manager and 4 subcontractors.

Change Management (M&A): Provided critical strategic support during the high-profile 21st Century Fox acquisition, facilitating the seamless integration of new leadership teams and the realignment of business operations during a period of significant structural change.

Facilities & Team Oversight: Supervised reception and facilities staff to drive operational excellence, ensuring a world-class office environment aligned with corporate standards.

Assistant Specialist Strategy & Operations

Walmart Global Sourcing Jakarta, Indonesia Mar 2016 – Feb 2017

Global Sourcing Operations & Stakeholder Management: Coordinated cross-continental sourcing operations for non-apparel categories, acting as the critical liaison between local sourcing teams in the US, Canada, and Latin America and the Country Director/Hub Leader. Facilitated clear stakeholder communications, synchronized strategic priorities, and compiled key data for executive-level reporting to support market expansion and volume growth.

Financial Control: Initiated SAP procurement for Capex/Opex and managed payments for vendors and outsourced staff, strictly adhering to budget constraints.

Travel Focal Point: Managed all corporate travel compliance and bookings for the Indonesia hub.

Business Operations Coordinator

Qatar Energy Dukhan, Qatar Apr 2013 – Jun 2015

Cost Reduction: Slashed administration costs by 25% by spearheading the implementation of an electronic E-Commissary System.

Budgeting: Assisted leadership with annual departmental budgets and 5-year cost forecasting reports.

HR Operations: Managed the full recruitment administration cycle (ATS screening, interview scheduling) and employee lifecycle events (probation, leave, resignation).

Document Control: Maintained efficient filing systems for 65 divisional files and employee records.

Facilities Coordinator

Qatar Energy Dukhan, Qatar Nov 2006 – Apr 2013

Supported facilities and office services across a large operational portfolio, including 1,300 office spaces and 18 oil and gas plants.

Coordinated an outsourced service workforce of 400+ personnel, validating timesheets and overseeing service entry workflows in SAP.

EDUCATION

Sept 1991 – April 1995

Diploma III Economics – Secretarial Major

University of Sumatera Utara – Indonesia

TRAINING & PROFESSIONAL DEVELOPMENT

SAP Expertise: Material Management (MM) & Procurement HR Training & Events Xcelsius Business Objects

Financial Tools: Concur Expense Management Finance for Non-Financial Personnel

Executive Secretary Advanced Business Planning Professional Communication Skills

Operational & Leadership Skills: Time Management & Prioritization Customer Focus Management

First Aid

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