Terence W. Keys
Martinsburg WV
************@*****.***
Objective:
To obtain a supervisor retail position with reputable business where my skills and experience can be a positive contribution to company.
Skills/Qualifications:
• Experienced individual with 10+ years in a department supervisor role managing associates
• Excellent communication and interpersonal skills
• Licensed operator of forklift, reach truck, and order picker machine
• Outstanding ability to operate a computer, cash register, and other necessary office equipment
• Open-minded and able to work independently
Experience:
Lowes, Union, NJ April 2014-Present
Plumbing Department Manager
●Seamless ability to work in a multitude of departments comfortably
●Ensured and maintained cleanliness in retail store
●Developed and ensured compliance to merchandise presentation standards
●Team effort collectively with coworkers as a member of the safety team to maintain safe work environment
●Preside over staff meetings
The Home Depot, Vauxhall, NJ March 2002-May 2013
Department Manager
●Trained staff on product knowledge and company policies
●Coach, counsel, recruit, train, and discipline employees
●Handle customer questions, complaints, and issues
●Exceptional knowledge and understanding of inventory management
●Key carrier responsibility daily of opening and closing retail store operations
UPS, Secaucus, NJ June 1999- November 2001
Sort Aisle Supervisor
●Focused on reducing scanning errors and increasing timely deliveries
●Manage, plan, organize, and direct all employees assigned
●Manage a team of up to 9 individuals
●Maintain a safe working environment
●Setup and breakdown operations during morning preload shift
Education:
Rutgers University
Psychology
Newark, NJ
East Orange High School, NJ, 1997
High School Diploma
East Orange, NJ