Seasoned Administrative Professional: Data Entry Expert

RICHARD ALLAN CRUZ

** ******** ****, ********* *******, Baguio City, Philippines 2600 091********

*********@*****.***

JOB EXPERIENCE:

NOVEMBER 29, 2022 – OCTOBER 31, 2025

GENERAL ADMIN, PANDIT LAW FIRM

• Email inbox management or inbox cleanup

• Filtering and prioritizing

• Document Coordination (Track incoming PFD’s, pleadings, or exhibits) JANUARY 25, 2022 – MAY 15, 2022

ACCOUNTS RECEIVABLE, HIGH RISE FINANCIAL

• Kept payment databases accurate and up to date by promptly documenting payments when received, completing for organization purposes.

• Process UCC Filing.

• Updating case status of clients using web-based tools. MARCH 13, 2016 – FEBRUARY 26, 2021

RECORDS RETRIEVAL SPECIALIST, PEAK OUTSOURCING INC.

• Extensive experience in paralegal involving personal injury cases.

• Handled different type of dockets (pharmaceutical, medical/product devices, car accidents, work compensations, etc.

• More than 4 years serving different Law firms across the US.

• Primary tasks involved records retrieval and review, legal research, data entry, updating status of cases assigned through our cloud-based system called Meta Records and other administrative tasks.

MAY 2, 2013 – MARCH 2016

CUSTOMER SERVICE REPRESENTATIVE, C3

• Addressed customer service enquiries quickly and accurately.

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

• Assisted in fulfillment of customer orders placed in person, via telephone.

• Cross-trained and supported team of customer service representatives.

• Logged, tracked and documented orders received daily.

• Processed and issued product orders and service upgrades for customers.

• Built rapport with customers through courteous and professional communications. MARCH 31, 2012 – MARCH 4, 2013

TELECOM SPECIALIST, IBM

• Identified issues, analyzed information and provided solutions to problems.

• Handled customer concerns and escalated major issues to supervisor.

• Produced high-volume orders to effectively meet customer demand.

• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. FEBRUARY 22, 2011 – MARCH 10, 2012

CLIENT BUSINESS ANAYST, STARTEK INTERNATIONAL LIMITED

• Spoke to customers to resolve problems and answer questions.

• Customized customer experiences to build brand loyalty.

• Maximized customer engagement and satisfaction by delivering excellent customer service.

• Achieved service time and quality targets.

NOVEMBER 5, 2009 – JANUARY 13, 2011

TECHNICAL SUPPORT REPRESENTATIVE, TELUS INTERNATIONAL PHILIPPINES INC.

• Asked customers targeted questions throughout troubleshooting to determine smart solutions.

• Acted as the direct point of contact for any escalations from first-line engineers.

• Provided clear and concise step-by-step technical support.

• Reviewed current processes and successfully identified improvement opportunities. OCTOBER 15, 2007 – OCTOBER 25, 2009

CUSTOMER SERVICE REPRESENTATIVE, SYKES ASIA INC.

• Managed complaints with calm, clear communication and problem-solving.

• Spoke to customers to resolve problems and answer questions.

• Thrived in fast-paced environment with energy and enthusiasm.

• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. EDUCATION

1999

BACHELOR OF SCIENCE IN COMPUTER SCIENCE, SAINT LOUIS UNIVERSITY 3rd year Undergraduate, Baguio City

1996

SAINT LOUIS HIGH SCHOOL

Graduate, Baguio City

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