Insurance Verification and Billing Specialist
Resume:
Deborah Boucher
Fayetteville, TN *****
256-***-**** - **********@*****.***
Professional Summary
Accomplished professional with expertise in insurance verification, demonstrating strong communication and attention to detail. Proven track record in enhancing billing accuracy and resolving discrepancies. Skilled in HIPAA compliance. Skills
• HIPAA compliance • Confidentiality
• Data entry proficiency • Accuracy and precision
Work History
09/2021 to 10/2025 Customer Service Representative Direct TV – Huntsville, AL
Resolved customer inquiries through effective communication and problem- solving techniques.
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• Assisted customers with account management, billing issues, and service upgrades. Utilized CRM software to document interactions and track service requests efficiently.
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Provided product knowledge to enhance customer satisfaction and retention efforts.
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Handled escalated issues with professionalism to ensure timely resolutions for customers.
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03/2019 to 03/2020 Registrar
Crestwood Medical Center – Huntsville, AL
Verified insurance coverage and eligibility for patient services to ensure accurate billing processes.
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Collaborated with healthcare providers to resolve discrepancies in patient information and insurance details.
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Maintained detailed records of insurance verifications and communications for audit readiness.
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01/2008 to 07/2018 Technical Support Representative Verizon Wireless – Huntsville, AL
Provided technical assistance to customers via phone, ensuring quick resolution of issues on cellular devices.
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Conducted follow-up communications to ensure complete customer satisfaction post-resolution.
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Maintained updated knowledge of product features and updates to provide accurate information.
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Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
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• Documented customer interactions in support ticketing system for future reference. 01/2006 to 03/2007 Medicare Customer Service Representative Biomedical Systems – St Louis, MO
Processed claims and resolved issues in a timely manner to enhance customer satisfaction.
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Assisted customers with inquiries regarding Medicare benefits and coverage options.
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Educated members on policy details and enrollment procedures for Medicare programs.
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Utilized CRM software to track interactions and document customer feedback effectively.
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01/1997 to 04/1999 Medicare Sales Representative
BlueCross BlueShield of Alabama – Birmingham, AL
Educated clients on Medicare plans and coverage options, ensuring informed decisions.
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Assisted in processing Medicare applications, maintaining compliance with regulations.
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Developed strong relationships with clients by providing personalized support and guidance.
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Collaborated with team members to enhance sales strategies and improve client outreach efforts.
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01/1989 to 03/1994 Administrative Assistant
PBS Buildings – Madison, AL
• Managed scheduling and coordination of meetings, enhancing team collaboration.
• Assisted in document preparation and data entry, ensuring accuracy and timeliness.
• Responded to inquiries effectively, providing excellent customer service support. Maintained filing systems and office supplies organization, streamlining operational efficiency.
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• Trained new staff on office protocols, fostering a positive onboarding experience. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
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Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
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Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
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Education
05/1978 High School Diploma
Falkville High - Falkville, AL
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