Operations Leader and Team Builder
Resume:
KELLEY MCDADE-PARKER
Richton Park IL. *****
*.************@*****.***
Professional Summary
Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication skills to deliver engaging, informative and well- organized presentations.
Work Experience
Salon Owner/Operator
Zima Hair Salon Inc-Chicago, IL
December 2012 to Present
• Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions.
• Planned layouts for optimum workflows and business results.
• Boosted sales through successful advertising campaigns.
• Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
• Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
• Maintained financial and administrative controls, accurately tracking funds and keeping records current.
• Organized regular inventory counts to keep records accurate and identify supply needs or loss points. Administrative Assistant
YwCA Metropolitan Chicago-Addison, IL
October 2023 to June 2024
• Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
• Answered customer questions about available products and services.
• Helped maintain office organization for aesthetic appeal and easy access to supplies.
• Welcomed guests, issued passes and took incoming phone calls at reception.
• Arranged travel accommodations for employees attending conferences or business trips.
• Handled sensitive information with discretion while maintaining confidentiality protocols.
• Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
• Collaborated with team members on projects to meet deadlines efficiently.
• Assisted with event planning, including booking venues, arranging catering, and coordinating logistics. Recess Aide
Murray Language Acadamy-Chicago, IL
November 2022 to April 2024
• Inspected playground grounds and equipment to notify school administration of needed repairs or improvements.
• Circulated among children during recess period to monitor activities.
• DIrected movement of children to and from playground to promote safety and security.
• Assisted with maintaining clean and organized environment throughout playground area.
• Provided first aid care for minor injuries sustained on playground.
• Assisted in resolving conflicts and promoting positive interactions among students.
• Supervised activities and games to promote safe and fair play.
• Observed behavior and mediated conflicts to help students develop social skills and safely resolve issues.
• Assisted with individual and small group interventions to improve student behavior.
• Enforced playground rules and implemented consequences for rule violations.
• Implemented strategies to help reduce instances of bullying or aggression between students.
• Inspected playground regularly for hazards such as broken glass or damaged equipment.
• Reported student injuries, accidents, or illnesses to administer proper aid.
• Organized games and recreational activities to keep children engaged during playtime.
• Collected items left on playground and deposited in lost and found bins.
• Set up and maintained play equipment, ensuring it was safe and functional at all times.
• Monitored safety and well-being of all children during playtime activities.
• Communicated with teachers, parents, and administrators regarding student behavior or concerns. Salon Manager
Regis Hair Salon-Fox Valley, IL
May 2014 to September 2016
• Encouraged salon team growth and engagement and verified attendance in company-required training programs and classes.
• Recruited, hired and retained diversely talented team of salon professionals.
• Managed salon supply inventory, including ordering product, managing orders within allocated budget and ensuring consistent product availability.
• Utilized [Software] task management tool to prioritize and execute store workload.
• Maintained cleanliness and organization of salon workstations and common areas.
• Maintained performance-oriented atmosphere focused on productivity and customer satisfaction.
• Hired trained, and supervised salon staff, including hairstylists, receptionists, and assistants.
• Implemented marketing strategies to increase client base and overall revenue.
• Conducted regular performance evaluations for employees to provide feedback on job performance.
• Oversaw inventory management, ordering products as needed to maintain optimal stock levels.
• Resolved client complaints or issues in timely and professional manner.
• Met coverage demands by organizing effective schedules and delegating assignments. Education
Cosmetology (Diploma)
Capri Beauty College-Chicago, IL
September 2004 to June 2005
General Education (Diploma)
Marie S. Curie-Chicago, IL
September 1991 to June 1995
High school diploma or GED
Skills
• Appointment Scheduling
• Sales
• Retail sales
• Communication skills
• Patience
• Problem-solving
• Administrative experience
• Account management
• Computer skills
• Time management
• Microsoft Excel
• Client services
• Adaptability
• Store management
• Customer service excellence
• Employee evaluation
• Merchandising
• Organizational skills
• Microsoft Office
• Empathy
• Active listening
• POS
• Employee training
• Email customer support
• Shift management
• Leadership
• Supervising experience
• Training & development
• Microsoft Word
• Team management
• Customer follow-ups
• Event planning
• Retail management
• Cash handling
• Computer literacy
• Office experience
• Sales management
• Organizational Skills English Fluent
• Customer service
• Conflict resolution
• Driving
• Phone communication
• Phone etiquette
Certifications and Licenses
Driver's License
Class D
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