Customer Service Professional with Sales Experience
Resume:
MICKAIL DUKES
**********@*****.***
Altamonte Springs, FL 32714
Objective: Enthusiastic Customer Service Representative with 2 years of experience dedicated to enhancing customer experiences and resolving inquiries efficiently. Skilled in effective communication and understanding customer needs positively to contribute positively to a team environment while ensuring satisfaction. I am ready to leverage my background in service to support organizational goals and foster lasting relationships. Skills: Cash Handling, Microsoft PowerPoint Skills, Active Listening, Problem Solving, Communication Skills
Experience
Compliance Officer United States Benefits Association January 2025 – Present
• Consistently achieved and surpassed monthly sales goals in a fast-paced environment.
• Executed outbound calls to inform and educate potential customers about state benefit programs.
• Explained complex benefits and eligibility criteria while tailoring solutions to customer needs.
• Identified sales opportunities, overcame objections, and closed deals effectively.
• Maintained accurate CRM records for customer management and compliance.
• Collaborated with team members to enhance customer satisfaction.
• Managed complex customer interactions with strong communication and problem-solving skills. Cashier / Team Leader 7Eleven June 2024 –August 2025
• Processed transactions and provided excellent customer service.
• Assisted customers with fueling needs and shared information on pricing and promotions.
• Restocked snacks, drinks, and automotive supplies.
• Completed cleaning and maintenance tasks inside and outside the store. Customer Service Representative Aloe LLC October 2023 – May 2024
• Managed and resolved 50+ escalated customer complaints daily.
• Resolved nearly 500 weekly inquiries while meeting accuracy targets.
• Provided quality service in a high-volume call center environment.
• Trained new employees on CRM software and customer service procedures. Assistant Manager / Team Leader Sonic February 2022 – October 2023
• Handled opening/closing duties and ensured cleanliness and safety.
• Trained new hires using SOPs and distributed onboarding materials.
• Led morning meetings with teams of 10–12 employees. Education
Valencia College Medical Sonogrraphy 2027
Contact this candidate