Experienced Customer Service & Survey Specialist
Resume:
ANDREW ROBERT LARABEE
**************@*****.***
Experienced representative that swiftly adapts to new situations, company cultures and work processes. Skillful in promoting current sales, processing transactions and hardling customer complaints. Strong proficiency in POS system operation paired with superior customer service and communication abilities.
EXPERIENCE
FEB 2024 – SEPT 2025
NICHOLS RESEARCH (TELEPHONE INTERVIEWER)
SURVEY AGENT
•Calling people to gather their opinions on some relevant/ specific topics.
•Recruit survey participants via social media, online correspondence and physical reach out activities.
•Write proposals to get survey designs and questionnaires approved by the research department.
JAN 2023– MAY 2024
ACTCOM TELECOMMUNICATION
SURVEY RESEARCHER
Created six new customer feedback questionnaires per month for the last 12 months leading in market segmentation plans being implemented four months earlier than expected.
•Conduct survey development by coordinating project requirements schedules and feedback meetings with team members.
•Troubleshoot potential bias errors on questions for focus groups requirements, schedules and activities contributing to team meetings; troubleshooting deverlopment and production problems.
April 2020- Sept 2021
SHIFTSMART / DYNATA
SURVEY AGENT
•Make outbound calls to conduct surveys and provide information.
Dec 2021 – Feb 2023
ALORICA
CUSTOMER SERVICE REPRESENTATIVE
•Handled outbound and inbound call.
•Excellent verbal communication with both coworkers and customers, maintaining friendliness and teamwork.
•Perfom agent side by side monitoring of call quality.
•Assist in making sure the department runs smooth.
•Excellent track record of generating sales and resolving issues.
•Trained new employees and kept supervisor updated on their progress.
•Have thorough knowledge of medical terminology and full understanding of medical impairments and terms.
•Communicated with applicants and maintained call flow.
EDUCATION
2019
BUTLER HIGH SCHOOL
JUNE 2019 – MAY 2021
MIAMI DADE COLLEGE
Associate in science
SKILLS
•Activity Planning
•Behavior Management
•Computer Skills
•Positive Attitude
•Customer Service
•Active listenning
HOBBIES
Mountain Biking, Running, Swimming, Basketball
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