Patricia Jackson - Multisector Administrative & Customer Support
Resume:
Patricia Faye Jackson
Houston, TX
***************@*****.***
Professional Profile: Service-focused and energetic Customer Service Representative with a proven track record of providing outstanding support via phone, email, and face-to-face interactions. Skilled in managing high-volume calls in a fast-paced environment while maintaining a positive attitude and exceptional attention to detail. Expert in optimizing scheduling, processing payments, and maintaining accurate data records.
Acquired Skills: Active Listener, Customer Service, Registration, and Office Management. Interviewing, Flexible, Dependable, Problem-Solving, Observant, Adaptable, Crisis management, Processing, MS. Office, Data Entry, Diligent, Teachable
Work Experience:
Paraprofessional, Hancock Elementary, Houston, TX 10/2025-Present
Assistant Primary Teacher with classroom instructions and activities
Monitor students' behavior, minimize distractions, and ensure a safe learning environment
Supervise students during outside classroom activities,
Provide one-on-one and small group learning support
Facility Assistant, United Protection Service, Houston, TX. 08/2025- 12/2025
Perform regular patrols of the interior and exterior of the facility
Verify and log all visitors, vendors, and guests.
Maintain and secure all gate access control
Enforce company rules and regulations
Act as first responder to security alarms, incidents, and emergencies
.
Customer Service Rep. Stuebner Airline Storage, Houston, TX 01/2020 -05/2025
Answered customers' incoming calls, faxes, and emails
Address customers' concerns and complaints, resolve issues promptly
Navigate multiple systems, identify issues, keyed information into the company CRM.
Maintain a clean, safe, and orderly office and facility.
Sales, additional service, and supplies
Security Officer G4S Solutions Houston, TX 01/2019 -2/2019
Ensured established procedures and protocols for access control of employees, contractors, and customers at entry points were followed.
Verified, Corvid19 questions were asked, temperature screening was conducted in compliance with the client’s site access procedure, and recorded temperature results.
Follow all requirements for personal protective equipment, cleaning, and distancing.
Monitored facility CCTV cameras, record/communicate camera outage.
Federal Security Officer American Eagle Service, Houston, TX 07/2018 -04/2019
Observed and patrolled federal leased facilities.
Performed hourly patrol of federal vehicles' parking lots.
Monitored entrances and exits, securing all exit gates,
Inspect all badges before entering the property.
Investigate accidents or criminal activity,
Customer Service Rep., FAU Boca Raton, FL 07/2016 – 07/2018
Provided customer service at the front desk and answered incoming phone calls.
Greet visitors, students, and vendors, and answer questions and inquiries.
Process payments for parking citations, traffic fines, and impounded vehicles.
Balanced daily money collection, cash, checks, debit/credit cards.
Keyed and updated citations database.
Paraprofessional Davis High School, Houston, TX 08/2014 – 04/2016
Provided Administrative support for primary teachers,
Instructed students one-on-one and in a group setting,
Prepared daily classroom material,
Monitored during exams, maintain classroom control,
Assist with grading, filing, and phone.
ERP Officer University of Houston, Houston, TX 07/2011 - 07/2014
Monitored campus CCTV, assisted Police Officer with incident locations.
Performed foot and vehicle patrols, checking gates, doors, and buildings.
Investigated and responded to fires, theft, and accidents.
Assisted visitors and students with questions and directions.
Trained new onboard Officers, completed DAR.
Education/Licenses
Diploma-East Saint Louis Sr High, E. St. Louis, Il.
Nashville State College, (97 hours completed) toward B.A. Business Management
TWIC Card
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