Business Analyst with 4+ Years in Agile Delivery and UAT

KAVYA CH

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Email: *************@*****.***

Business Analyst

PROFESSIONAL SUMMARY

Strategic Business Analyst with 4+ years of experience in requirements elicitation, stakeholder management, and business process improvement across life sciences, SaaS, and digital platforms. Strong expertise in translating complex business needs into clear functional requirements, user stories, and acceptance criteria. Proven track record of supporting Agile delivery, leading UAT, managing backlogs, and improving process efficiency in enterprise and regulated environments. Adept at collaborating with cross-functional teams to deliver high-quality, business-aligned solutions. Experienced across full SDLC, including stakeholder analysis, business rules documentation, use cases, and data validation in Agile and hybrid delivery environments.

Core Competencies & Technical Skills

Business Analysis & Requirements: Expertise in client requirements gathering, stakeholder analysis, BRD/FRD development, business rules documentation, use cases, user stories, acceptance criteria, As- Is/To-Be analysis, gap analysis, impact assessment, and SDLC documentation.

Agile & Project Management: Agile/Scrum, SAFe, Kanban, Waterfall, Hybrid methodologies; backlog management & prioritization, change & release management, UAT planning & client sign-off, Requirement Traceability Matrix (RTM).

Data Analysis & Reporting: SQL, Power BI, Excel dashboards, reporting, metrics tracking, data validation, and data-driven decision support.

Tools & Collaboration Platforms: Jira, Azure DevOps, Confluence, MS Teams, Slack, Zoom.

Process Modeling & Documentation: BPMN, UML, process flow diagrams, functional and technical documentation.

PROFESSIONAL EXPERIENCE

Client: Amgen – Detroit, MI

Role: Business Analyst, July 2025 – Present

Partner directly with client business stakeholders to gather, analyze, and validate clinical, regulatory, and operational requirements, reducing requirement ambiguities by 30% through early validation sessions.

Lead client workshops and requirement elicitation sessions to define project scope and business objectives.

Develop and maintain BRD, FRD, API specifications, and data flow documentation aligned with client expectations, reducing documentation rework by 25%.

Supported end-to-end SDLC activities from requirement elicitation through deployment and post-release validation.

Translate client requirements into epics, user stories, and acceptance criteria using Jira and Azure DevOps.

Perform As-Is and To-Be analysis, gap analysis, and business process modeling to recommend process improvements that improved workflow efficiency by 20%.

Facilitate sprint ceremonies and collaborate with development teams to ensure client priorities are delivered.

Coordinate and lead UAT sessions with client stakeholders, reducing UAT defects by 30% prior to production release.

Prepare executive status reports, KPIs, and dashboards for client leadership using Power BI and Excel.

Ensure solutions meet compliance and validation standards within regulated client environments. Client: Hearzap – India

Role: Business Analyst, Sept 2021 – May 2023

Engaged with client product stakeholders to gather and analyze functional and non-functional requirements for digital initiatives impacting 10K+ active users.

Facilitated requirement workshops and reduced requirement clarification cycles by 30% through structured documentation and early validation.

Authored and managed 150+ user stories across multiple Agile release cycles, improving sprint delivery predictability by 20%.

Conducted As-Is and To-Be process analysis that streamlined onboarding workflows, reducing processing time by 25%.

Supported UAT cycles with client users, reducing post-release defects by 25% and improving feature adoption rates.

Collaborated with UX and engineering teams to enhance product usability, contributing to a 15% increase in customer engagement.

Client: Freshworks – India

Role: Business Systems Analyst, Aug 2019 – Aug 2021

Gathered and documented business and system requirements for SaaS-based solutions supporting global client implementations.

Supported backlog refinement and improved requirement clarity, reducing development rework by 18%.

Developed functional specifications and process documentation that accelerated release cycles by 15%.

Assisted in UAT planning and defect tracking, improving release quality and reducing production issues by 20%.

Coordinated with cross-functional teams implement change requests, contributing to faster feature deployment and improved customer satisfaction scores.

Maintained comprehensive project documentation in Confluence, improving knowledge transfer efficiency by 25%.

EDUCATION

Master of Science in Computer and Information Systems – Saint Louis University, St. Louis, MO (May 2025)

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