Store Associate Candidate with Customer Focus
Resume:
Walter Williams
Gillette, WY *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front End Clerk/Cashier
Smith's Food and Drug-Gillette, WY
March 2021 to Present
• Provided exceptional customer service by greeting customers, answering inquiries, and resolving issues or complaints in a timely manner
• Processed cash, credit, and debit transactions accurately and efficiently at the point of sale
• Handled returns and exchanges according to company policies, providing courteous assistance to customers throughout the process
• Resolved pricing discrepancies or errors promptly and professionally to maintain customer satisfaction
• Maintained cleanliness and organization of checkout area, including bagging items neatly and restocking supplies as needed
• Contributed ideas for process improvements during team meetings
• Achieved consistently high accuracy rates in cash handling through attention to detail
• Maintained knowledge of current promotions or discounts offered by the store Front End Cashier
Albertsons Safeway Companies-Bend, OR
September 2021 to January 2022
Ring up purchases, explain sales or special promotions, and maintain clean workstations. Assist other coworkers when needed and follow company policies and procedures. Deli Associate Cheese Specialist
Kroger - Fred Meyer-Bend, OR
January 2019 to February 2021
Murray's Cheese Dept. Assisted customers with cheese purchases, by providing samples of cheeses, crackers, and olive bar selections. Cut and wrapped large wheels of cheese to retail sizes. Maintained Murry,s Department standards for stocking, displaying, date codes, and cleanliness. PIC (person in charge)
Ray's Food Place-La Pine, OR
March 2009 to January 2014
Responsible for store operations in absence of store management. Also responsible for store closing procedures. Supervised check stands, customer service desk, and closing shift crew Count and balance registers, lotto drawers, Western Union, and store safe funds Call Center Representative
T-Mobile-Redmond, OR
June 2005 to March 2009
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Handled a high volume of inbound customer calls, averaging 90 calls per day
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Achieved call resolution rate, exceeding departmental targets Store Manager
SAV-ON DRUG STORE-LA Region of California
April 1987 to May 2005
Responsible for full profit and loss of the store. Buying merchandise, store appearance. Hiring and training of employees. Supervision of assistant managers and department managers. Manage Inventory and Shrink.
Education
Business Management (B.S.)
California Polytechnic State University-Pomona-Pomona, CA September 1973 to June 1975
Skills
Forecasting P&L Management Profit & Loss Operations Management Purchasing Sales Management Budgeting Supervising Experience Management Pricing Store Management Experience Product Development Retail Management Strategic Planning Merchandising
Contact this candidate