Operations and Customer Service Specialist

THELMA RAYMOND

*** ****** ***** **********, ** **704 · 757-***-****

**********@******.***

Would love to share my experience with your company and help it grow with positive attitude.

EXPERIENCE

1994- 2005

OFFICE WORK</DOCUMENTATION, SCAN ONE

Checking to make sure all data are scanned and verified before FTP final documents to customers.

2008 - 2025

DOCS SPECAILIST/CUST. REPS, ATLANTIC CONTAINER LINES

Quality assurance, close manifest and invoice vessels, on the phone with customers helping to solve their cargo release issues.

EDUCATION

JUNE 1986

DIPLOMA, PALAU HIGH SCHOOL

Study math, English, Liberal arts. Took every class requirements.

1994 -1996

AA DEEGRE, CORINTHIAN COMM. COLLEGE

Graduated with honors on business administration, best on keyboard and ten keys.

SKILLS

·Very good with customers

·Sometimes I stay late to catch up with work

·Action customers request regarding bill changes/corrections/release delays or other issues that may arise

·Monitor/assist to ensure efficient and effective

delivery service

·Daily contact with support team/rates regarding revised/corrected invoices

·Auditing and correcting rates

·Attention to details

·Friendly with angry clients to meet their needs

·Willing to learn anything new

·Daily contact with POD agents for solving issues at Port of Destination

·Check payment postings and ensure release is sent to customers on time

·Close voyages/send invoices and cargo manifest

ACTIVITIES

Loves to exercise, read, cleaning on my free time. Used to help at homeless shelter. REFERENCES: Available upon request

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