Resourceful Customer Service Professional with Insurance Focus
Resume:
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J O S H U A DALLAS, TX ******.*********@*****.***
DILLARD sroso2228
RESOURCEFUL CUSTOMER SERVICE REPRESENTATIVE KNOWN FOR HIGH PRODUCTIVITY AND
EFFICIENT TASK COMPLETION. SPECIALIZE IN COMMUNICATION, PROBLEM -SOLVING, AND
TIME MANAGEMENT SKILLS, ENSURING SMOOTH OPERATIONS IN CUSTOMER SERVICE
ENVIRONMENTS. EXCEL IN LISTENING, EMPATHY AND PATIENCE WHICH ARE CRUCIAL FOR
ADDRESSING CUSTOMER NEEDS EFFECTIVELY AND BUILDING POSITIVE RELATIONSHIPS.
EXPERIENCE
INSURANCE SALES AGENT
Clearlink Insurance Dallas, Tx
2022 - PRESENT
* Offer policy guidance and management to promote asset protection.
* Stay abreast of new product offering and industry trends to provide up-to-date advice to clients.
* Build and maintain strong relationships with clients through regular follow-ups and excellent
customer service.
« Analyze clients’ existing insurance policies and recommend adjustments or additional coverage as
needed.
« Process applications for health insurance and ensure accuracy of information provided.
SPECIMEN COLLECTOR COORDINATOR IDNA COLLECTOR
Mana Care Health Dallas, Tx IDNA Stat Dallas, Tx
2018 - 2022 2014 — 2018
¢ Labeled and numbered specimens for ¢ Adhered to strict data confidentiality standards to
accurate recordkeeping minimize information breaches.
* and blind testing oo * Conducted DNA collection in accordance with
« Managed specimen collection sites established protocols
ensuring compliance with laboratory * Obtained necessary paperwork from participants
protocols and quality standards prior to procedures governing the handling of
* Performed administrative tasks such as confidential information related to genetic testing
filing paperwork and creating «Prepared specimens for shipping using appropriate
spreadsheets, as needed. — packaging materials while ensuring quality control
« Maintained a safe work environment by standards were met
wearing personal protective equipment
* Kept records of specimens collected,
including patient information, sample
types, and test results.
EDUCATION
EVOLUTION ACADEMY
HIGH SCHOOL DIPLOMA- JUNE 2011
PAUL QUINN COLLEGE
PSYCHOLOGY- MAY 2013
SKILLS
Effective communication
Strong interpersonal skills
Relationship building
Time management
Multitasking and organization
Attention to detail
Data accuracy
Licensed insurance agent
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