Versatile Customer Service Professional Seeking Opportunities
Resume:
Victoria Weinberger
Saint Paul, MN *****
************@*****.***
The gaps in employment the last 4 years is due to my first grandchild was born and I was trying new
ventures and found I really appreciate customer service positions. February 2023 we took a few
months vacation in Arizona and returned in June 2023.
I am a self motivated person with a desire to move up within a company. Throughout my years of
employment I have
worked in various industries within the customer service field, with extensive experience in a call
center environment. Below
you will see a list of skills I have obtained from my professional experience and education.
• Exemplary Communication (Verbal and Written) Skills
• Strong Analysis/Trouble Shooting Skills
• Excellent Time Management Skills
• Intermediate Spanish reading, writing, and skills.
• Excellent Record Keeping Abilities
• Proficient with Microsoft Office Products
• Skilled with Lotus Notes and various databases
• Very Detail Oriented
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Housekeeper/Office Assistant
Bailey Enterprises - Saint Paul, MN
August 2022 to February 2023
Cleaned 4 apartments buildings
Helped bring vendors around to broken equipment
Showed apartment's for rentals
Helped clean vacant turn overs
Filling/shredding of all files over 10 years
Answered phones
Handled overnight emergency calls
Transportation Scheduler
UCARE - Minneapolis, MN
January 2021 to July 2022
Answered incoming calls for transportation to medical appointments
Resolved transportation issues due to late appointments or other issues
Dispatched taxi's to patients
Confirmed patients appointments so they could be billed correctly
Front Desk Receptionist
Lindberg Chiropractic - Bloomington, MN
April 2019 to December 2019
• Schedule appointments
• Answer phones
• Check in patients
• Light cleaning
Customer Service Representative Lead
Customer Service Representative - Woodbury, MN
July 2017 to March 2019
• Take inbound calls for water utilities.
• Resolve customer issues.
• Create service orders and dispatch technician.
• Pull supervisor reviews
• Create chax for deposit
• Pull end of night reports
• Handle title searches for Northern and Southern properties
• Run second tapes for bank deposits
• Run credit adjustments on account
Customer Service Representative
Great Lakes Higher Education Corporation - Eagan, MN
November 2012 to June 2017
• Take inbound calls on several different loan programs
• Answer questions from internal customers regarding loan programs
• Assist in training new staff members
Housekeeper
Jesuit Retreat House - Lake Elmo, MN
2007 to 2008
Was responsible for cleaning 3 different houses that had 10-20 single rooms.
Made sure all supplies were full in each room and bathrooms for weekend retreat.
Office Assistant
Jesuit Retreat House - Saint Paul, MN
2007 to 2008
Assisted office manager.
Reorganized filing system.
Sent IT department out on computer issue calls.
Was a part time receptionist.
Sales Associate - Bilingual
Securian Financial - Saint Paul, MN
2006 to 2007
• Obtained life insurance license
• Took incoming calls for insurance policies
• Assisted on Spanish calls for applicants
• Maintained monthly quotas
Office Assistant
Hometown America - Apple Valley, MN
2006 to 2006
to 2006
• Took rental payments and leases
• Organized court files for eviction attorney
• Translated for latin tenants
Client Services Representative
Bremer Bank - Lake Elmo, MN
1999 to 2004
• Incoming calls for customer accounts
• Problem solve on accounts that customer's dispute
• Meet monthly quotas for calls, and referrals
Education
certificate in Medical Office and billing and coding
Century College - White Bear Lake, MN
May 2010 to May 2012
High school diploma
St. Bernards High School - Saint Paul, MN
May 1992
Skills
• Front Desk
• Databases
• Communication Skills
• Microsoft Outlook
• Office Management
• Residential cleaning
• Clerical experience
• Medical scheduling
• Analysis skills
Assessments
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data
Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity
Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
February 2023
Measures the traits that are important for successful cleaners
Full results: Proficient
Cooking skills: Basic food preparation — Proficient
March 2023
Preparing food, using cooking equipment, and converting ingredient measurements
Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting
Full results: Proficient
Learning agility — Proficient
March 2023
Learning and applying new information
Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate