Versatile, Reliable Customer Service Professional with 40+ Years

Louisville, Kentucky, United States, 502-***-****, ***********@*****.***

PROFILE I am a 20+ experienced professional, I love challenges, self-starter, team player, excel, word, I have done time sheets.

EMPLOYMENT HISTORY

Jul 2021 — Jan 2026 Customer Service, RCS Communication Louisville Made cold calls to different businesses to see if they are interested in renting or buying 2-way radios Call our customers to make sure the radios are working ok. See if they need anything. Place quotes for businesses. Once the business approves the quote, I then place an order for them. Keep track of the orders I place. Make appointments for the sales representatives to sale equipment to our customers. Trainer for our department. I have updated the current manual. I have made another training manual with things that are important to the job that are in the second manual. Jun 2020 — Jun 2021 Customer Service, Advanced America Louisville Make calls to customers to remind them that their loan is due Help customers when they come in to pay their loan If they need to redo their loan, then do that. Oct 2018 — Jun 2020 Customer Service Pharmacy, Chewy.com Louisville Call clinics try to get approvals for the prescriptions the customers need to buy for their pet. Enter faxes, verbal approvals or prescriptions that are mailed to us Call the customers to keep them updated on their orders Enter the faxes we get from the vet clinics that’s approved Pharmacy Technician License PT00352847

Jun 2015 — Oct 2018 Customer Service, Cardinal Aluminum Company Louisville Entered Customer orders into the system and sent back an acknowledgement sale receipt Expedited and/or resolved customer service questions or concerns in a timely manner Expedited and/or cancelled orders as necessary. Organized any price changes into our computer system quarterly. EDUCATION

Jan 1984 High School Diploma, LaMonte R-4 High School La Monte SKILLS Excellent Customer Service Expert

Trainer for Support Department Expert

Updated training manuals and

have made another manual with

other material

Expert

Proficient in problem solving

ability/customer resolutions

Expert

Good Multi-tasker/Proficient

time management skills

Expert

Ability to handle projects alone

or with a team

Expert

Eager to learn and broaden my

skill set

Expert

Experience with time sheets Expert

Experience with Month End

Spreadsheet

Expert

Handle money and balance end

of shift money daily collection

Expert

Experience multi-phone lines Expert

Experience with

Fax/Copier/Printer

Expert

Experience with computers Expert

Knowledge of MS Word and MS

Excel

Expert

Analytical thinking skills Expert

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