Compassionate LPN Charge Nurse with Quality Care

NICOLE DODOO

Middletown, Ct *****

***********@*****.*** / 860-***-****

SUMMARY

Compassionate LPN charge nurse recognized for high productivity and efficient task completion. Specialized in patient care management, wound dressing, and medication administration, ensuring exceptional care delivery. Strong communication, leadership, and organizational skills facilitate effective coordination with healthcare teams and enhance patient satisfaction.

SKILLS

• Efficient and accurate

• Organization and efficiency

• Interpersonal communications

• Meticulous and organized

• Multi-line telephone skills

• Office equipment operations

• Data entry

• Security understanding

• Oral and writing communication

• Recordkeeping

• Listening skills

• Call routing

• Team collaboration

• Correspondence typing

• Keenness of insight

• Administrative support

• Effective planning

• Administrative skills

• Hospitality services

• Customer assistance and interaction

• Business writing

• Resourceful

• Strong problem solver

• Time management

• Understands grammar

• Schedule management

• Professional and mature

• Meticulous attention to detail

• Dedicated team player

• Advanced MS Office Suite knowledge

• Patient assessment

• Medication administration

• Family education

• First aid and CPR

• Nursing intervention evaluations

• Information compiling and auditing

• Medical paperwork processing

• Observe patients

• Physical therapy assistance

• Health screening

• Collect trash

• Professionalism

• Examination and test preparation

• Problem-solving

• Physical assessments

• Pediatric nursing

• Strong clinical judgment

• Health education

• Goal setting

• Relationship building

• Sterilize equipment

• In-home care

• Adaptability

• Problem-solving abilities

• Multitasking Abilities

• Team building

• Respiratory care

• Update electronic charts

• Teamwork

• Patient observation

• Responsible and dependable

• Immunization administration

• Clinical procedures

• Decision-making

ND

• Care planning

• Medical record management

• Nursing supervision

• Team coordination

• Quality improvement

• Risk identification

• Crisis response

• Staff training

• Effective communication

• Emotional intelligence

• Patient advocacy

• Family support

• Home health care

• Geriatric care

• Policy compliance

• Nursing documentation

• Disease prevention

• End-of-life care

• Pediatric care

• Health promotion

• Care plan development

• Ethical practice

• Surgical care

• Vital signs monitoring

• Mental health care

• Clinical judgment

• Emergency care

• Obstetric care

• Community health

• Personal hygiene support

• Data analysis

• Geriatric nursing

• Interdisciplinary team collaboration

• Patient education

• Equipment inspection

• Activity scheduling

• Pain management

• Written communication

• Intensive care nursing

• Monitor IV fluids

• Quality assessments

• Crisis prevention intervention (CPI)

• Inventory assessment

• Excellent communication

• IV therapy

• IV medication administration

• Total parenteral nutrition

• IV fluid management

• Antibiotic therapy

• PICC line maintenance

• Geriatric treatment

• Heartsaver CPR AED

• Heartsaver first aid CPR AED (first aid CPR AED)

• Colostomy care

• Heartsaver CPR AED (CPR AED)

• Cardiac monitors

• Administer medication

• Patient care assessment

• Sanitation

• Task prioritization

• Nursing performance assessment

• Geriatric IV therapy

EXPERIENCE

LPN Charge Nurse / Agency- Clipboard Health, Delta T Group, Intely - CT 03/2024 - Current

• Assisted with daily living activities for diverse patient populations.

• Monitored vital signs and reported changes to healthcare teams.

• Educated patients and families on health management and resources.

• Administered medications and maintained accurate medication records.

• Documented patient interactions and maintained confidentiality standards.

• Collaborated with interdisciplinary team members to ensure optimal patient outcomes.

• Monitored and reported changes in patient conditions to the Charge Nurse or RN.

• Actively participated in quality improvement initiatives within the department. Communicated effectively with physicians regarding changes in patient status or new orders received from physicians' offices.

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• Developed strong relationships with patients and families by providing compassionate care and support during times of need.

• Provided direct care for patients, ensuring their comfort and safety. Provided education about disease process, medications, diet restrictions. to ensure understanding of treatment plan goals.

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Evaluated effectiveness of nursing interventions based on established criteria for each patient's individual plan of care.

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Maintained accurate records of patient care services provided according to agency policies and procedures.

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• Monitored vital signs such as blood pressure, temperature, pulse rate, respiratory rate. Collaborated closely with multidisciplinary teams to coordinate comprehensive care plans for assigned caseloads.

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• Utilized various electronic health record systems for charting purposes.

• Administered injections, wound care, catheterizations and treatments as ordered by physician. Served as a resource for other staff members when questions arose regarding appropriate nursing interventions for specific diagnoses or treatments.

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Attended monthly staff meetings to stay informed about policy updates and changes within the organization.

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• Instructed patients on proper self-care techniques related to their medical condition.

• Performed patient assessments, including vital signs and medication administration.

• Participated in weekly team meetings to discuss patient progress and needs.

• Implemented infection control measures according to established protocols within the facility setting.

• Demonstrated excellent interpersonal skills when interacting with clients from diverse backgrounds. Assisted with discharge planning activities and provided follow-up instructions to patients upon discharge from the facility.

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Maintained current knowledge base through continuing education courses relevant to professional practice area.

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• Adhered strictly to all state regulations concerning nurse practice standards.

• Provided direct patient care, including wound care and medication administration.

• Assisted in developing individualized plans of care in collaboration with other healthcare professionals. Administered individualized nursing care, applying simple and complex techniques and processes specific to needs of patient.

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Assessed patients by observing symptoms and collecting history and physical information to report to treatment team.

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Reported patient assessment findings and physical and psychosocial responses to nursing intervention for progress towards care goals.

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• Implemented range of equipment, medicines and life-saving modalities to achieve expected outcomes. Discussed disease process, risk factors and ways to alleviate complications to facilitate recovery upon discharge.

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• Reviewed critical pathway and multidisciplinary plan of care to execute prescribed interventions.

• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

• Administered medications and therapies in accordance with physicians orders. Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.

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• Documented patient medical histories, current symptoms and vitals. Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

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• Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.

• Observed strict confidentiality and safeguarded all patient-related information. Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.

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• Communicated with patients with compassion while keeping medical information private.

• Answered patients' calls to determine how to assist.

• Collected blood, urine or sputum from patients to perform routine laboratory tests. Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.

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• Assembled and used catheters, tracheotomy tubes or oxygen suppliers. Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.

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Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.

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Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.

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• Prepared patients for examinations, tests or treatments and explained procedures.

• Delivered high-quality direct and indirect nursing care to patients. Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.

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Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.

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• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

• Monitored infection control procedures to verify facility-wide health and safety.

• Evaluated nursing intervention outcomes by conferring with other healthcare team members.

• Provided pre- and post-operative nursing care.

• Counseled clients, patients and families and provided emotional and psychosocial support.

• Collected biological samples for routine laboratory testing to assist diagnostic processes.

• Evaluated patient care procedural changes for effectiveness and made necessary adjustments.

• Prepared or examined food trays for conformance to prescribed diet.

• Performed triage to maximum team productivity and effectiveness. Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.

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• Collected biological samples from patients and performed routine lab tests to support diagnosis.

• Facilitated communication between patients, family members, and healthcare professionals.

• Collaborated with healthcare team to develop individualized care plans for patients. Environmental Services Technician / Middlesex Hospital - Middletown, CT 09/2018 - Current

• Disposed of trash, cleaned and organized various areas and maintained supply inventory

• Kept grounds clean and neat with frequent disinfection routines

• Disinfected and mopped areas to maintain sanitation and cleanliness standards

• Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products

• Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses

• Swept and mopped floors with proper signage to prevent customer injury Thoroughly cleaned hospital establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment

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Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections

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Mixed water and detergents in containers to prepare chemical cleaning solutions, adhering to all safety measures to avoid accidents and exposure to poisonous gases

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• Identified major repair and maintenance needs and notified management of concerns Cleaned public restrooms, including scrubbing sinks, toilets, counter-tops and mirrors to mitigate germs and risk of illness

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Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent patients and personnel falls

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LPN Charge Nurse / Mon Signor Bojnowski Manor - New Britain, Connecticut 04/2024 - 02/2026

• Supervised nursing staff to ensure quality patient care and adherence to protocols.

• Managed daily operations of the nursing unit to optimize workflow and efficiency.

• Coordinated patient admissions and discharges, ensuring smooth transitions and documentation.

• Delivered patient education on health management and post-discharge instructions.

• Collaborated with healthcare teams to develop and implement individualized care plans.

• Trained new nurses on procedures, policies, and best practices in patient care.

• Advocated for patients' needs by communicating effectively with medical staff and families.

• Assessed patients' health conditions and monitored changes in their condition.

• Administered medications in accordance with policies and legal limitations.

• Responded promptly to emergency situations as needed.

• Ensured all safety protocols were followed during patient care. Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.

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• Supervised the activities of other nursing staff members and provided guidance when necessary.

• Maintained accurate medical records and updated them regularly.

• Documented adverse patient reactions to medications and reported findings to supervisors.

• Provided patient care plans, treatments, and medications according to physicians' orders.

• Identified potential problems or risks that could affect patient outcomes.

• Evaluated patient responses to treatments and interventions and documented progress notes accordingly.

• Communicated effectively with patients, families, colleagues, and other healthcare professionals.

• Carried out physician orders accurately while adhering to hospital policies and procedures.

• Educated patients on conditions, medications and self-care skills.

• Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.

• Promoted positive relationships between patients, families, visitors, physicians, nurses, volunteers.

• Collaborated with supervisor to prepare nursing assessment summaries and health care plans.

• Performed routine checks on equipment used for patient care.

• Assisted physicians and nurses with special procedures.

• Assisted in developing policies related to infection control practices.

• Reviewed lab results and made appropriate recommendations for further testing or treatment. Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures, and techniques and patient assessments and interventions.

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• Collaborated with multidisciplinary teams to coordinate effective patient care delivery systems.

• Participated in creating a safe environment by following fire safety regulations.

• Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.

• Developed strategies for improving quality of care standards within the unit or department. Coordinated discharge planning activities including arranging follow-up appointments for discharged patients.

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• Charted changes in patient conditions and discussed concerns with supervising healthcare provider.

• Documented patient medical histories, current symptoms and vitals.

• Addressed patient care needs, collected vitals, dressed wounds, and managed catheters. Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.

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Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.

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• Observed strict confidentiality and safeguarded all patient-related information.

• Communicated with patients with compassion while keeping medical information private.

• Collected blood, urine or sputum from patients to perform routine laboratory tests.

• Delivered high-quality direct and indirect nursing care to patients.

• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Provided pre- and post-operative nursing care.

Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.

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• Prepared patients for examinations, tests or treatments and explained procedures.

• Prepared or examined food trays for conformance to prescribed diet.

• Performed triage to maximum team productivity and effectiveness. LPN Charge Nurse / Apple/ Agency - Connecticut 05/2023 - 03/2024

• Assessed patients' health conditions and monitored changes in their condition.

• Provided patient care plans, treatments, and medications according to physicians' orders.

• Maintained accurate medical records and updated them regularly.

• Supervised the activities of other nursing staff members and provided guidance when necessary.

• Ensured all safety protocols were followed during patient care.

• Performed routine checks on equipment used for patient care.

• Communicated effectively with patients, families, colleagues, and other healthcare professionals.

• Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.

• Identified potential problems or risks that could affect patient outcomes.

• Responded promptly to emergency situations as needed.

• Monitored medication administration for accuracy, compliance, and effectiveness of treatment plan.

• Developed strategies for improving quality of care standards within the unit or department. Precepted new staff nurses to provide education on hospital policies and procedures, patient care skills, medical procedures and techniques and patient assessments and interventions.

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Observed and reported changes in condition of patients and signs and symptoms of deviations from normal health status.

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Secretary and Telemetry Monitor Technician / Middlesex Hospital - MIDDLETOWN, CT 02/2019 - 04/2023

• Collaborated with nursing staff to ensure timely response to patient needs.

• Maintained accurate logs of patient data and telemetry readings daily.

• Troubleshot telemetry equipment issues to maintain optimal functionality.

• Conducted routine checks on monitoring systems to ensure reliability and accuracy.

• Responded promptly to any alarms or changes in patient conditions.

• Managed multiple patients simultaneously with different levels of acuity and severity. Utilized computer applications such as electronic health records systems for documenting patient information.

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• Maintained a clean work environment by following established protocols for cleaning equipment after use.

• Performed daily maintenance on telemetry equipment and monitored patient vital signs. Identified potential safety issues related to telemetry monitoring systems and took corrective action as needed.

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Continuously updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

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• Demonstrated knowledge of arrhythmias and their management through appropriate interventions.

• Adhered strictly to hospital policies regarding infection control practices within the unit.

• Reviewed ECG tracing strips for accuracy before submitting them for physician review.

• Conducted regular rounds to check the status of patients on telemetry units. Assessed patient's responses to treatments and medications and documented changes in patient conditions.

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• Initiated life-saving interventions when indicated by clinical indicators or physician orders.

• Assisted physicians with interpretation of EKGs during diagnostic tests or procedures. Maintained accurate records of patient care activities such as medication administration, treatments, procedures.

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• Participated in quality improvement initiatives designed to improve the delivery of care services. Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

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• Assisted in training technicians, medical students or other staff members.

• Recorded observations and baseline measurements to maintain accurate medical records.

• Adjusted settings or positions of medical equipment.

• Communicated test or assessment results to medical professionals.

• Educated patients on cardiac conditions and treatments in easy-to-understand terminology.

• Performed ultrasounds to diagnose heart conditions and vascular problems. Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.

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Cashier / Sales Associate / Marshalls - Middletown, CT 03/2015 - 08/2018

• Drove sales and add-on purchases by promoting specific item options to customers Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs

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• Monitored store premises for security concerns and notified supervisor or authorities of major issues

• Trained new team members in cash register operation, stock procedures and customer service

• Learned roles of other departments to provide coverage and keep store operational Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport

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• Researched customer issues to understand problems and developed successful resolutions

• Kept areas such as restrooms and service equipment clean and neat Applied positive upselling and customer service skills to help customers locate merchandise and engage with different product options

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• Distributed new merchandise efficiently to different departments Observed company return policy when processing refunds, including inspecting merchandise for wear or damage

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Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise

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• Helped customers find specific products, answering questions and offering advice

• Filled beverages and delivered food to customers

• Managed product returns professionally and quickly to maintain customer satisfaction

• Counted product stock to maintain inventory records

• Helped customer locate and select appropriate merchandise throughout store

• Answered phone calls to assist customers with questions and orders

• Kept check-out areas clean, organized, and well-stocked to maintain attractive store

• Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system Home Health Aide / Guardian Angels Homecare Inc. - Cheshire, CT 08/2014 - 01/2015

• Assisted disabled individuals to foster independence while still closely monitoring safety at all times. Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.

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• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment. Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

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• Administered all necessary medications as directed by care plan.

• Supervised and supported activities of daily living such as medication administration and personal hygiene. Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.

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• Provided mental and emotional support to keep clients happy and healthy. Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

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• Followed physician orders when providing care and monitoring client well-being, safety and comfort. Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.

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Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.

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• Monitored clients' progress to report necessary changes. Coordinated and engaged in community outreach and local events to deliver education on health topics regarding chronic illnesses, at-home care and preventative self-exams.

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• Delivered activities that provided cognitive stimulation and entertainment. Administered personal care to clients within private home settings and championed patient independence and well-being.

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• Maintained clean and well-organized environment to promote client happiness and safety.

• Completed data entries in charts and logbooks to document client progress. Maintained strong knowledge of medications and medical terminology through continued education and seminars.

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Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.

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• Maintained patient hygiene by giving bedpans, urinals, baths and shaves. Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.

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Supported effective care for managed home care patients by observing health status and monitoring conditions.

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Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.

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• Managed various daily job tasks, including patient transportation and appointment scheduling.

• Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.

• Provided personal nursing assistance in pre- and post-operative situations. Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.

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• Transported client to doctor's appointments and to complete other related errands. 06/2011 - 08/2013

Front Office Assistant Physicians Office/Customer Service Representative / End Point Homeopathic Clinic - Kasoa, Accra

• Created and maintained spreadsheets and developed administrative and logistical reports. Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

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• Managed reception and lobby area, greeted visitors and responded to requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

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Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

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• Received and screened high volume of internal and external communications.

• Strengthened traceability, developing organization systems for contracts, records, reports and agendas. Promoted efficient and open communication by preparing collateral for team and client meetings, taking notes and distributing information to relevant stakeholders.

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• Produced professional and error-free letters, presentations and spreadsheets.

• Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.

• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.

• Posted open positions on company and social media websites.

• Managed building access and supplied key cards to employees and visitors.

• Collected payments, issued receipts and updated accounts to reflect new balances. Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.

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• Filed and retrieved records to support business needs and boost team productivity.

• Tracked office stock and maintained inventory in neat and organized fashion.

• Organized files, developed spreadsheets, faxed reports and scanned documents.

• Maintained office supplies inventory by checking stock and ordering new supplies as needed.

• Maintained business records by updating customer information. Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.

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• Wrote reports and correspondence from dictation and handwritten notes.

• Served as central point of contact for all outside vendors needing to gain access to building.

• Automated office operations to manage client correspondence, record tracking and data communications.

• Maintained up-to-date department organizational chart.

• Dispersed incoming mail to correct recipients throughout office.

• Facilitated working relationships with co-tenants and building management.

• Evaluated customer account information to assess current issues and determine potential solutions. Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

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Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

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Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

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Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

• Documented conversations with customers to track requests, problems and solutions.

• Addressed customer service inquiries quickly and accurately.

• Created and implemented process improvements to reduce workloads and bolster callback efficiency.

• Worked with managers to develop service improvement initiatives.

• Reduced process lags and effectively trained team members on best practices and protocol.

• Maintained revenue streams by exhausting every option before offering refunds.

• Delivered high level of service and support to each customer, paving way for future business

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