Versatile Production and Customer Service Professional
Resume:
Samuel Francis
Chattanooga, TN *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Production Associate
Whirlpool Corporation - Cleveland, TN
April 2023 to Present
Help with production of ovens and microwaves.
Machine Operator Assistant
Aerotek at Volkswagen - Chattanooga, TN
March 2023 to April 2023
Assist with keeping bolt machine filled. Analyze batteries for defects. Replace empty barrels from different lines in the production.
Customer Service Representative
HomeServe USA - Chattanooga, TN
January 2022 to March 2023
I help customers solve issues with their current home warranty coverage. I educate customers on coverage that we offer and their benefits.
Customer Service Representative
CGS - Tampa, FL
November 2021 to January 2022
Currently working for Lenovo temporarily taking calls for Technical Support with Thinkpad branded laptops. Checking warranty information. Set up repairs for laptops by asking questions to find out what issues customers are having.
Inside Sales
Farrell Calhoun Paint - Cleveland, TN
March 2019 to November 2021
Help customers pick appropriate paint depending on the type of job they are doing. Add colorant to selected paint to match color that the customer picked. Operate fork lift to load and unload trucks.
Inside Sales
Sherwin-Williams - Chattanooga, TN
June 2018 to March 2019
Help customers pick color and appropriate paint for their project. Add colorant to selected paint to match color that the customer picked. Inside Sales
PPG Industries - Chattanooga, TN
September 2017 to May 2018
Help customers pick color and appropriate paint for their project. Add colorant to selected paint to match color that the customer picked. Deliver orders to various job sites using company van. Lawn Specialist
TruGreen - Chattanooga, TN
April 2017 to August 2017
Treat lawns for weeds and other diseases.
Apply fertilizer to help promote a healthy lawn
Retail Marketing
Bluegreen Vacations - Chattanooga, TN
June 2016 to April 2017
Promote company resorts through sales of vacation packages to certain cities. Answer questions about different resorts and their amenities. Fulfillment Associate
Amazon - Chattanooga, TN
July 2015 to June 2016
Stow inventory in bins so item can be picked when order has been placed. Pick items to fulfill orders in a timely manner.
Operate stand up Order Pick lift truck to replenish inventory in mod from reserve areas in warehouse. Customer Service Rep
TransCard, LLC - Chattanooga, TN
July 2013 to July 2015
Help install Cat6 cable and connectors in all locations that had either phone or computer at new office location.
Punched down all cables coming to communications closet into three routers, Label wallplates at each desk locations for easier troubleshooting. Answer and help solve issues from cardholders.
Help register and activate new cards.
CommTech2
Comcast - Chattanooga, TN
October 2012 to May 2013
Installation of cable internet and television services. Diagnose and fix internet and television problems. Contractor at Blue Cross Blue Shield
Kelly Services - Chattanooga, TN
September 2011 to September 2012
Key Medicare Advantage applications into Facets system. Verify applicant is able to apply for specific program through Medicare website. Solve problems based on reports generated from Medicare and Blue Cross Blue Shield. Mod Team
Wal-Mart - Ooltewah, TN
March 2011 to August 2011
Reset aisle of the store according to schematics from the home office. Help stock shelves as needed.
Help pull inventory from back room to sales floor. Sales
Eyear Optical - Chattanooga, TN
September 2010 to March 2011
Show and sell eyeglasses and contact lenses.
Educate customers about the benefits of the different coatings. Sales
Mtn View Ford - Chattanooga, TN
May 2010 to August 2010
Demonstrate and sell features and benefits of new and used vehicles. Sales
Insphere Insurance Solutions - Chattanooga, TN
March 2009 to May 2010
Set and hold appointments for Health, Life, or Long Term Care Insurance. Director of Computer Training
YMCA - Chattanooga, TN
July 2002 to February 2009
Train new employees on Y Metro computer software.
Ensure all programs are entered correctly for all seven branches. Troubleshoot, diagnose and repair various network problems, including issues with active directory and main server.
Diagnose and repair of individual computers, both hardware and software. (i.e. Windows XP, 2000, and 7 as well as Office XP through 2010, primarily focusing on issues with email, Word, and Excel) Diagnose and repair issues with Y Metro software in AS400 environment. Installation of wiring for internet access at all seven locations. Education
Certification in Quality Assurance
Great Origin IT
September 2021 to October 2021
Certification in Computer Programming
WOZ-U
January 2021 to September 2021
B.S. in Criminal Justice
Colorado Tech University - Colorado Springs, CO
2005 to 2007
Certification in Network Administration course
Chattanooga State Community - Chattanooga, TN
2003
High School Diploma in education
Chattanooga Christian School - Chattanooga, TN
1984 to 1988
Skills
• Call Center
• Customer Service
• Cold Calling
• Selling
• Prospecting
• Typing
• Networking
• Telemarketing
• Telesales
• Computer Literacy (10+ years)
• Microsoft Windows
• Software Troubleshooting
• Inside Sales
• Active Directory
• Operating Systems
• Insurance Sales
• Network Administration
• Technical Support
• LAN
• Help Desk
• DNS
• AS400
• Lift truck
• TCP/IP
• Network support
• Microsoft Outlook
• Communication skills
Certifications and Licenses
Property & Casualty License
Driver's License
Insurance Producer License
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