Versatile Healthcare Admin & Customer Service Specialist

Dr. Sumaiya Shaikh

Illinois, USA

Email: *****************@*****.***

Mob: 630-***-****

Objective

Looking for a position in an organisation where I could serve people with my experience, knowledge and skills for better growth and reputation of the firm.

Qualification

Diploma in administrative management

Doctor (BHMS)

Work Experience

Worked as a virtual assistant in a US based health insurance company for 1 year

• Worked as an administrative manager at care hospital

• Summarising the sorted medical reports into the client’s instructed

format with good analytical skills and medical knowledge.

• Summarising the medical records of patients with life-

threatening conditions in an application for health insurance

purposes.

• Categorising the patient’s medical reports such as Doctor’s Notes,

Therapy Records, Laboratory Reports, Diagnostic Studies and Other

• Medical Examinations without any missing information.

• Clinical data interpretation using medical terminologies and disease

conditions.

• Producing accurate and informative patient medical summaries.

• Committed to the timely completion of individual cases and

meeting the Daily and monthly targets.

• Update patients demographics and insurance information in practice management software.

• Verify insurance eligibility and benefits for upcoming appointments

• Prepare basic invoices for upcoming appointments and handle the payments .

• Manage appointment reminder and scheduling.

• Manage post discharge follow ups .

• Manage inbound and outbound customer service .

• Maintaining accurate and organised records of patient .

• Assisting with medical insurance,billing and claim processing .

• Managing patient data records and EHR’s and generating reports.

• Offers extensive knowledge of project management, data entry and effective management.

• Excellent verbal and written-communication skills shown with the clients

• Can handle technical problems too.

• “Client Centered and hardworking.

• Good at encouraging teamwork .

• Offers extensive knowledge of project management, well-developed observation skills, and significant ability to work and perform well in team environments.

• Very fluent at English, Urdu,Hindi and Marathi.

• Excellent communication skills .

• Have been participated in many English language exams in school and college (For eg – NELTAS) and scored 70%

Responsibility

● 1 year experience as a virtual assistant in a US based company.

● Active listener.

● Having the capacity to evaluate projects and problem solving, technical issues .

● Producing accurate and informative content

● Clinical data interpretation using technical terminologies and

conditions.

● Handling the emergency cases

● Checking the reports and accordingly working on the projects

● Assisting technical support

●

ACADEMIC QUALIFICATIONS

School –. ROSARY HIGH SCHOOL.

Medium- English

SSC score- Distinction

College. - Rangoonwala talent research (SB)

HSC score- Distinction

Degree – BHMS

Medical College – DSHMC Pune (Passing year – 17th October 2023)

LANGUAGE SKILLS

English, Urdu, Marathi and Hindi

Skills

Technical skills

Project management skills

Microsoft Powerpoint, word

Analytical skills

Time management

Good communication skills

Good typing skills

Place: Illinois, USA. SUMAIYA SHAIKH

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