Customer Service & Sales Professional with 10+ Years Experience

BENJAMIN BRYAN

Lennox, SD • 605-***-**** • ***.*********@*****.***

CUSTOMER SERVICE & SALES PROFESSIONAL

Customer-focused professional with more than 10 years of experience across banking, insurance, telecommunications, retail leadership, and hospitality. Proven ability to build strong customer relationships, exceed service and sales goals, and perform in high-volume, fast-paced environments. Known for consultative selling, effective problem resolution, and collaborative team support. CORE COMPETENCIES

Customer Service & Relationship Building; Consultative & Needs-Based Sales; Account Retention & Upselling; CRM & Customer Management Systems; High-Volume Call Handling; Conflict Resolution & De-escalation; Cross-Functional Team Collaboration; Process & Service Improvement PROFESSIONAL EXPERIENCE

Mobility – Sioux Falls, SD Office Manager 2025 – Present

• Manage daily office operations to support leadership, staff, and customers in a fast-paced service environment.

• Coordinate scheduling, customer appointments, and internal workflows to ensure efficient operations.

• Serve as the primary administrative point of contact for staff and customers.

• Maintain accurate records, documentation, and office files.

• Assist with onboarding and training of new employees.

• Support management with reporting, inventory coordination, and operational tracking.

• Improve office procedures and internal communication to increase efficiency and customer satisfaction.

Wells Fargo – Madison, SD Personal Banker 2019 – 2020

• Increased new account openings and additional product enrollments by 11% through needs-based financial consultations.

• Built strong customer relationships and recommended appropriate banking solutions.

• Ensured compliance with banking policies while delivering high-quality service. Allstate Insurance – Cheyenne, WY Express Claims Specialist 2017 – 2019

• Managed high-volume inbound calls and guided customers through the claims process.

• Resolved complex issues using internal systems while meeting performance metrics.

• Maintained professionalism in emotionally sensitive situations. Charter Communications / Spectrum – Cheyenne, WY Team Manager 2012 – 2017

• Handled billing, video service, and account inquiries for residential customers.

• De-escalated customer concerns and improved account retention.

• Demonstrated strong product knowledge in a fast-paced call-center environment. RadioShack – Cheyenne, WY District Manager 2006 – 2011

• Led operations for a 15-store district achieving top regional performance.

• Assisted General Managers with hiring, training, scheduling, and daily operations.

• Improved guest satisfaction and service processes. InTown Suites – San Antonio & Austin, TX Sales & Support Manager 2000 – 2006

• Supported seven hotel locations achieving an average 98% occupancy.

• Recruited, trained, and coached store managers and teams.

• Implemented sales initiatives aligned with market trends. EDUCATION

St. Philip’s College – San Antonio, TX Bachelor of Business Administration GPA: 3.1

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