Dispatch & Scheduling Specialist, Remote Ready
Resume:
Cassaundra Alexander
Remote
*******************@*******.***
Professional Summary
Looking for a position that I can utilize my skills and experience in providing dispatch software, scheduling rides, routing drivers and making sure trips are safely completed Willing to relocate to: Remote
Authorized to work in the US for any employer
Work Experience
Part Time Remote Medical Biller
My Yahoo-Remote
Present
Customer Service Representative
Acentra Health
April 2025 to September 2025
Made 100 outbound calls per day, informed clients of their appeal status, updated cases with income, address and household members, documented cases with new notes, collaborated with supervisors and team members, attended meetings and training sessions by using Microsoft Teams. Medicare Eligibility Specialist
Centauri Health Solutions-Phoenix, AZ
December 2024 to January 2025
Received 60 calls per day. Assist United Healthcare in renewing their members Medicaid coverage, verified income, demographics and household members information, updated cases by documenting new notes, sent applications to client's counties, used e-fax to send consent forms to clients for Docusign Driver
Pomeroy Living Management-Auburn Hills, MI
May 2024 to August 2024
Maintained CDL Class (C), Passenger (P) Scheduled rides, Safely Transport patients to appointments, Maintain a friendly, patient and professional demeanor, Eligibility Specialist
State of Michigan-Lansing, MI
April 2016 to December 2023
Answering incoming calls, made outbound calls, interviewed clients, scheduling appointments, requested verifications, met deadlines, utilized time management, updated cases, ran daily reports to manage cases that were due.
Professional Educator
Pontiac Board of Education-Pontiac, MI
January 2000 to April 2016
Graded students learning, created lessons, co-teaching, attended workshops, revised curriculums, attended meetings and conferences, advised students, kept grades and attendance in an electronic record and attended hearings.
Full time student
Oakland University-Rochester Hills, MI
January 2000 to May 2005
Studied and obtained a Bachelor of Science in Hman Services Education
Medical Coding and Billing (Medical)
MedCerts-Livonia, MI
July 2022 to December 2022
Special Education (Master of Arts)
Ashford University-Iowa City, IA
August 2010 to May 2012
Human Services (Bachelor of Science)
Rochester Hills, MI
January 2000 to May 2005
Skills
Client invoicing e-fax Insurance verification Dispatching Interpersonal skills Remote work experience Typing Cash register operations Microsoft Office Greeting customers Phone customer support Cash handling Phone etiquette English Analysis skills Medical Coding and Billing Attention to detail Efficiency improvement Microsoft Teams Data entry Microsoft Outlook Balancing cash drawers Time management Call center agent experience Appointment scheduling Customer support Guest services Client communication Customer service Medical terminology Revenue Cycle Phone communication High Call Volume Microsoft Excel ICD-10 Coding Insurance medical billing ICD coding Organizational skills Certifications and Licenses
Medical Coding and Billing
December 2022 to February 2026
ICD-10 Coding, Insurance Verification, Revenue Cycle, Anatomy, Medical Terminology, EHR,
Contact this candidate