Entry-Level Customer Service Professional
Resume:
Kendra Harmond
Customer service experience
Lawrenceville, GA 30044
************@***.***
Professional Summary
I am looking for a company where I can begin my career at a entrylevel and progress to more senior roles over time.
Work Experience
Call Center Representative
Best Foot Forward Solution Services-Tucker, GA
September 2024 to Present
• I conduct health risk screenings and assessments with members over the phone on behalf of the health insurance company. A key part of my role also involves training agents by allowing them to shadow me during live campaigns, enabling them to gain practical experience and a deeper understanding of our outreach efforts.
Amazon Delivery Driver
House2Home Deliveries-Doraville, GA
April 2023 to August 2024
• Deliver customer packages in a timely manner, adhering to established delivery routes and schedules. Call Center Agent
Intuit accountants-Remote
December 2023 to May 2024
• Troubleshoot and resolve customer software problems, providing technical assistance as needed.
• Manage customer inquiries and resolutions telephonically. Manager
McDonald's-Suwanee, GA
September 2021 to March 2023
• Manage shifts ( I was responsible for guiding and motivating the crew, ensuring they adhered to restaurant procedures and expectations. This included training, performance management, and fostering a positive work environment.)
• Daily inventory (I oversaw the inventory of all food products, both incoming and outgoing. This involved tracking stock levels, placing orders, and minimizing waste to control costs.)
• Customer Satisfaction(I handled customer complaints with professionalism and empathy, aiming to resolve issues and maintain positive customer relationships.) Cashier/Customer Service
Walmart-Lawrenceville, GA
October 2019 to April 2021
As a cashier and customer service associate, my responsibilities include efficiently processing customer transactions, maintaining clean and organized checkout areas, and assisting customers in locating products throughout the store to ensure a positive shopping experience. Store Manager
Rite Aid-Atlanta, GA
June 2017 to September 2019
Responsibilities
•Oversaw daily store operations, ensuring smooth workflow and compliance with company policies.
• Supervised, trained, and motivated store associates to deliver exceptional customer service.
• Handled scheduling, payroll, and performance evaluations for store team members.
• Managed cash handling procedures, daily deposits, and financial reporting to ensure accuracy.
• Monitored inventory levels, placed orders, and coordinated with vendors to maintain stock levels.
• Resolved customer complaints and issues promptly to ensure customer satisfaction and retention.
• Implemented sales strategies and promotional displays to meet and exceed store revenue goals.
• Ensured compliance with safety, loss prevention, and regulatory standards.
• Collaborated with district management to execute corporate initiatives and operational improvements. Store Associate
Rite Aid-Atlanta, GA
June 2015 to June 2017
Responsibilities:
• Provided excellent customer service by greeting shoppers, answering questions, and assisting with product selection.
• Operated cash register to process sales, returns, and exchanges accurately while maintaining proper cash-handling procedures.
• Restocked shelves, organized product displays, and ensured items were correctly priced and faced.
• Maintained a clean and organized store environment by sweeping, sanitizing counters, and keeping aisles clear.
• Monitored store activity to prevent loss and ensure safety compliance.
• Assisted with weekly inventory counts and received deliveries.
• Promoted current sales, rewards programs, and store promotions to customers.
• Collaborated with team members and management to meet daily operational goals. Education
High school diploma
Skills
• Communication skills (8 years)
• Food safety (2 years)
• Phone etiquette (1 year)
• Office experience
• Time management
• Customer service (8 years)
• Customer support
• Adaptable (5 years)
• Microsoft Word
• Computer skills (1 year)
• Technical support
• English
• Call center
Certifications and Licenses
ServSafe
March 2022 to March 2027
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