Bilingual Operations and Customer Service Leader

JEANCARL REYES

PO Box ****

Guaynabo, PR *****-**66

919-***-****

Email · *********@*****.***

PROFESSIONAL SUMMARY

Bilingual operations and customer service professional with management experience in retail, logistics, and municipal recreation services. Strong background in team leadership, safety compliance, inventory control, and customer satisfaction.

EXPERIENCE

DATES JAN 2024 – PRESENT

Manager – Goodwill Industries, Raleigh, NC

- Manage daily operations, supervise staff, handle cash and deposits

- Train, schedule, and evaluate employees

- Maintain inventory flow and customer service standards

DATES MAY 2019– JAN 2024

DELIVERY AND TRUCK DRIVER, CASREY SOLUTIONS, Raleigh, NC.

- Operate 26-ft box truck for Lazy Boy Furniture deliveries

- FURNITURE ASSEMBLY AND CUSTOMER INTERACTION

DATES MAY 2014– 2018

TEAM LEADER, Goodberry’s Frozen custard, Garner, NC.

- Promoted from entry-level crew member to shift leader

- Shift leadership, inventory, customer service, and store closing duties

DATES MAY 2016– PRESENT

RECREATION LEADER, CITY OF RALEIGH, RALEIGH NC.

Monitor facilities use. Answering Patrons questions and concerns. Distribute sports equipment in an organized manner. Perform Equipment Inventory before closing the facility .

EDUCATION

AUGUST 2025-PRESENT

CONSTRUCTION MANAGEMENT,

Waketech Community college, raleigh, nc

LANGUAGES

Bilingual English and Spanish

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