Executive Assistant with 20+ Years Leadership Support

SHANNA ALEXANDER

Spring, TX 713-***-**** *****************@*****.***

EXECUTIVE ASSISTANT

PROFESSIONAL SUMMARY

Results-driven Executive Assistant with 20+ years of experience providing high-level administrative, operational, and systems support across corporate, financial, and energy sectors. I am skilled in office and calendar management, event coordination, vendor and contract administration, travel logistics, and expense reconciliation. Adept at fostering cross-departmental collaboration and supporting HR initiatives, including onboarding, confidential personnel coordination, and employee-focused events. Recognized for exceptional organizational skills, professionalism, and the ability to manage multiple priorities with discretion and accuracy. Proficient in Microsoft Office Suite, SharePoint, CRM, Concur, and multiple AI platforms.

CORE COMPETENCIES & TECHNICAL SKILLS

Executive Support & Communications HR Coordination Systems Analysis & HelpDesk Management Calendar & Travel Management Vendor & Contract Administration Expense Reporting & Procurement Project & Event Coordination Confidential Records Management Workflow Optimization Stakeholder Engagement Microsoft Office Suite (Proficient) SharePoint Concur Monday.com Asana CRM (Sage) Ninety.io Google Workspace DocuSign RingCentral Copilot/ChatGPT

PROFESSIONAL EXPERIENCE

ESSILORLUXOTTICA / VISION SOURCE MEMBER SUPPORT CENTER – Kingwood, TX

Executive Assistant to Founder, Chief Executive Officer, and Chief Medical Officer 2016 – 2024

- Provided high-level executive support to the Founder, CEO, and CMO, managing complex calendars, travel, meetings, and communications.

- Coordinated HR-related initiatives including staff events, new hire onboarding logistics, and confidential personnel documentation.

- Oversaw procurement of department supplies and reconciled invoices and vendor payments in Concur.

- Managed vendor relationships, contracts, and departmental budgets to support organizational objectives.

- Created PowerPoint presentations and Excel-based reporting dashboards for executive meetings and board reviews.

- Served as liaison across departments, ensuring seamless communication and workflow efficiency.

- Maintained confidentiality in handling financial, personnel, and vendor documentation.

PATRIOT BANK – Houston, TX

Executive Assistant / Systems Analyst to Senior Vice President of Operations and HelpDesk Manager 2005 – 2016

- Provided comprehensive executive and technical support to the SVP and Operations leadership team.

- Managed internal HR documentation, including training schedules, employee acknowledgments, and compliance-related materials.

- Oversaw IT and HelpDesk operations, troubleshooting system issues and implementing workflow improvements to enhance efficiency.

- Analyzed system processes and contributed to technology upgrades supporting multiple branches and departments.

- Processed expense reports, coordinated departmental meetings, and managed vendor relations to support smooth operational workflows.

- Assisted in audit preparation and maintained documentation to ensure adherence to GAAP and regulatory standards.

PROFESSIONAL DEVELOPMENT

- Microsoft Office - Proficient

- Concur Expense & Invoice Management

- SharePoint and Workflow Automation

- Event Planning & Project Coordination

- Business Communication and Professional Writing

REFERENCES

Available upon request

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