Clerical Operations & Data Entry Specialist
Resume:
Agnes Eva Irving ********@*****.*** • LinkedIn
440-***-**** • Aurora, Ohio 44202
Data Entry, Customer Service & Clerical Operations Professional Detail-oriented professional with a track record of supporting structured, high-compliance environments through accurate data entry, disciplined records handling, and procedural adherence across education, military, and administrative environments. Recognized for reliability, attention to detail, and consistent execution of clerical and customer-facing responsibilities within regulated and mission-driven organizations. Experienced in managing clerical workflows, maintaining sensitive records, and following established protocols while supporting educators, supervisors, and operational teams in fast-paced environments. Excellent in data entry, identification record processing, documentation control, and task prioritization while coordinating daily activities, supporting team productivity, and meeting accuracy expectations. Skilled in customer service communication, administrative support, and compliance- driven operations while leveraging military discipline, academic training in criminal justice, and adaptability to remote work structures. Areas of Expertise
Data Entry Accuracy & Quality Control
Database Updating & File Maintenance
Records Management / Documentation
Work Discipline & Time Management
Clerical Operations & Administrative Support
Identification Records Processing & Verification
Customer Service Communication & Case Handling
Government/Law Enforcement Administrative Support
Team Support & Coordination
Task & Workflow Coordination
Policy & Procedural Compliance
Confidential Information Handling
Professional Experience
Professional Sabbatical – Family Care, Health Management & Academic Advancement United States 2008 – 2025 Managed long-term family caregiving responsibilities by coordinating household operations, schedules, documentation, and daily administrative tasks requiring accuracy, organization, and consistency. Addressed ongoing health considerations by structuring daily routines, managing medical documentation, and maintaining compliance with care plans while sustaining personal productivity and reliability. Maintained professional engagement through continued learning, research in criminal justice topics, and participation in volunteer-based clerical and data entry activities. Key Accomplishments:
Completed Bachelor of Science and Master of Science degrees in Criminal Justice while balancing health constraints and family responsibilities.
Supported school and administrative offices through volunteer data entry, identification record processing, and confidentiality handling.
Aligned academic credentials, administrative experience, and remote-work readiness with government/law enforcement–adjacent clerical pathways. Substitute Teacher Richmond County Schools – Augusta, Georgia 2007 – 2008 Executed classroom instruction across multiple elementary grade levels while following assigned lesson plans, maintaining instructional continuity, and supporting learning environments aligned with district guidelines. Implemented classroom management procedures, monitored student behavior, and documented daily activities to support teacher expectations and administrative reporting requirements. Coordinated instructional materials, supervised student activities, and adhered to school policies to maintain safety, order, and academic focus throughout scheduled assignments. Key Accomplishments
Maintained instructional consistency during teacher absences by executing lesson plans and supporting uninterrupted classroom operations.
Improved classroom order and learning readiness through behavior oversight, clear communication, and adherence to school conduct standards.
Earned continued placement eligibility through dependable attendance and positive collaboration with school administrators and faculty. Community Involvement & Volunteer Work
Data Entry Volunteer Seoul American Elementary – Seoul, South Korea 2009 – 2010 Entered, reviewed, and updated student and administrative records while maintaining accuracy, consistency, and confidentiality standards. Organized data files, supported record maintenance activities, and assisted staff with clerical tasks aligned with school administrative needs. Identification Card Entry Volunteer 2010 – 2012
Processed identification-related data entries while verifying personal information and supporting secure recordkeeping procedures. Assisted administrative personnel with documentation updates, file organization, and routine clerical support functions. Page 2 of 2
Additional Experience
Combat Medic United States Army – Fort Hood, Texas Delivered emergency medical support during training exercises and field operations while applying battlefield medical protocols, documenting treatment actions, and supporting unit readiness standards. Coordinated quarterly field deployments, supported flight evacuation training exercises, and prepared medical readiness activities aligned with military operational procedures. Identification Card Personnel United States Army – Fort Hood, Texas Processed military identification card requests while verifying personal information, reviewing documentation, and adhering to security, privacy, and records management protocols. Maintained accurate personnel records, updated identification systems, and coordinated daily administrative tasks supporting unit operations and service member access requirements. Academic Highlights
Master of Science in Criminal Justice Management University of Maryland University College – Baltimore, MD 2017
Academic Distinction: Member, National Society of Leadership and Success GPA: 3.6
Academic Focus & Applied Learning: Completed advanced coursework in criminal justice leadership, organizational management, and justice system administration while applying analytical frameworks to policy, compliance, and operational decision-making. Evaluated management practices within law enforcement and justice organizations through case analysis, research projects, and applied coursework aligned with government and public-sector environments. Applied critical thinking, written communication, and ethical reasoning to complex justice-management scenarios across academic deliverables. Bachelor of Science in Criminal Justice (Minor: Sociology) University of Maryland University College – Europe 2014
Academic Distinction: Dean’s List Honoree, 6 semesters Graduated with honors Member, Pi Gamma Mu – Lambda Tau Chapter GPA: 3.7
Academic Focus & Applied Learning: Completed a comprehensive criminal justice curriculum covering law enforcement systems, corrections, courts, criminology, and justice policy within domestic and international contexts. Conducted academic research, analytical writing, and case-based evaluations addressing crime, social behavior, and justice administration principles. Integrated sociological perspectives into criminal justice studies to assess societal impact, institutional behavior, and systemic outcomes. Credentials
Business Diploma Receptionist Diploma Dickenson Business School – San Antonio, TX
Academic Distinction: Graduated with honors Graduated with distinction GPA: 3.8
Academic Focus & Applied Learning: Completed business-focused coursework emphasizing office administration, front-desk operations, records handling, and professional communication standards. Developed foundational clerical competencies, including document processing, customer interaction, scheduling coordination, and administrative task management. Applied accuracy, organization, and professionalism to simulated office environments aligned with business and service-oriented operations.
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