Customer Service Specialist Hospitality & Travel

Dennis Varghese

** ****** **, ********, **

+1-437-***-**** ***************@*****.***

Customer Service Representative

Professional and customer-focused service specialist with extensive experience in hospitality, travel, and airline industries. Proven ability to handle customer inquiries, resolve complaints, and deliver high-quality service in fast-paced environments. Skilled in building strong client relationships, managing reservations, and coordinating services to ensure customer satisfaction. Experienced in using reservation systems such as Sabre and Amadeus and recognized for excellent communication, problem-solving, and teamwork abilities.

Core Skills

Customer Service & Client Relations

Complaint Resolution

Front Desk & Guest Relations

Telephone & Email Support

Reservation & Booking Systems (Sabre, Amadeus)

Problem Solving & Conflict Resolution

Multitasking in Fast-Paced Environments

Team Collaboration

Microsoft Office (Excel, Word, PowerPoint)

Professional Experience

Guest Relations / Housekeeping

Hilton Markham Suites Conference Centre & Spa – Markham, ON April 2025 – March 2026

Provided professional customer service to hotel guests, ensuring a welcoming and positive experience.

Responded promptly to guest inquiries, service requests, and complaints to maintain high satisfaction levels.

Coordinated with housekeeping and front desk teams to ensure timely room preparation and guest comfort.

Maintained cleanliness and quality standards according to company policies.

Assisted guests with requests such as extra amenities, room service coordination, and information support.

Supervisor – Travel Services

Air N Hotels – Etobicoke, ON

Assisted customers in planning travel arrangements including flights, hotels, and transportation.

Handled client inquiries and resolved travel-related issues professionally.

Provided up-to-date travel information including visas, health requirements, and destination details.

Managed reservations and ensured booking accuracy.

Maintained strong relationships with travel partners and customers.

Sales In-Charge

Al Sanea Chemical Products – Kuwait

Provided customer support and managed business client relationships.

Coordinated team operations and administrative tasks.

Implemented efficient processes using ERP systems and Microsoft Office tools. Travel Counselor

Omega Travels – Kuwait

Assisted clients with airline bookings, travel planning, and itinerary management.

Used Sabre and Amadeus systems to make reservations and issue tickets.

Delivered personalized travel solutions and increased sales through strong customer engagement.

Airport Customer Service Staff

Turkish Airlines – Bahrain

Assisted passengers with reservations, ticketing, and travel inquiries.

Handled customer complaints and service requests professionally.

Coordinated with airport teams and authorities to ensure smooth passenger service.

Provided support for corporate travel clients and managed travel arrangements. Assistant Manager – Business Travel

Cox & Kings – Bangalore, India

Supervised staff and ensured excellent customer service standards.

Managed client travel requirements and maintained long-term relationships.

Negotiated with vendors and suppliers for competitive pricing.

Supported daily operations and trained junior staff members. Education

Master of Business Administration (MBA)

Institute of Business Management and Research (IBMR) Bachelor of Business Administration (BBA)

Institute of Business Management and Research (IBMR) Certifications

IATA / UFTAA Standard Diploma

TICO Travel Counsellor Certificate

Sabre & Amadeus Global Distribution Systems

Contact this candidate