R&D Lab Operations & Compliance Specialist

DONALD NOEL

Waxhaw, NC • 786-***-**** • ********@*****.***

R&D Lab Operations & Compliance Specialist

SOP Development R&D Testing & Validation $2.5M+ Projects Supported

Detail-oriented laboratory professional with hands-on experience in R&D environments, clean room operations, and laboratory testing. Offer 15 years of directly related lab work including current hands-on involvement in calibration, equipment troubleshooting, and sample analysis. Skilled in aligning procedures with customer specifications and maintaining accuracy throughout testing processes. Strong background in customer service and upselling with proven ability to fulfill client expectations in lab and field roles. Adept at coordinating testing panels, managing lab inventory, and ensuring adherence to SOPs and production timelines. Effective as an individual contributor and team leader across laboratory and field environments. Bring a unique blend of R&D background, lab expertise, and customer-facing field service aligned with operational quality goals.

Areas of Expertise:

Analytical Testing Test Validation SOP Implementation Chemical Formulation

Quality Systems Oversight Risk Mitigation Compliance Controls Root Cause Investigation

Food Sensitivity Panels Workflow Oversight Shift Reporting Inventory Coordination Panel Distribution

Changeover Optimization 5S & TPM Initiatives Schematic Interpretation Customer Specification Fulfillment

Value Propositions

Customer Advocacy: Act as a technical liaison between lab operations and clients to ensure specifications are met while building long-term trust and partnerships.

Scientific Problem-Solving: Leverage advanced lab knowledge to troubleshoot formulation challenges, identify root causes, and propose data-driven corrective actions.

Data-Driven Insights: Capable of transforming lab results, sensory evaluations, and validation reports into actionable findings that guide product improvements and decision-making.

Professional Experience

OWENS CORNING 2016 – Current

Operations Coordinator Lead Tech (2019 – Current)

Supervise daily shift activities across multiple production areas by directing 10 technicians, managing priorities, and aligning execution with customer specifications. Perform lab-based testing aligned with pre-customer requirements and partner with engineers to confirm product output matches client-defined expectations. Maintain testing accuracy by calibrating lab equipment and performing analytical checks to ensure outputs meet internal and external quality standards. Encourage mutual respect and team-wide communication strategies to maintain focus and resolve issues during 12-hour operational shifts.

Streamlined process consistency on a $1M project by developing detailed SOPs to enable efficient task completion and decrease changeover durations.

Developed and implemented structured training programs aligned with $1.5M+ initiatives to ensure technician adherence to procedural standards.

Create shift reports and implement troubleshooting routines to sustain equipment functionality and production consistency.

Support plant-wide safety and quality efforts through participation in Kaizen and Safety Committee projects focused on TPM and 5S integration.

Significantly reduce material waste and strengthen adherence to environmental performance expectations by applying 5S and compliance controls.

Technician (2016 – 2019)

Conducted repairs and replaced faulty components by referencing schematics and locating malfunctioning parts. Verified sample quality by collecting and testing using a range of approved evaluation methods. Restored accuracy in testing processes by calibrating equipment found to be out of specification. Supported production by mixing required chemicals to maintain consistency in product formulation.

Maintained continuous production and earned promotion through proven troubleshooting skills and leadership capability.

Improved process efficiency and team performance by developing proficiency in machine operation and calibration.

KNIGHTS ENTERPRISE 2014 – 2016

Field Technician

Routinely conducted on-site troubleshooting to resolve cable issues and non-billing-related service interruptions before or after installation. Analyzed readings from meters and handheld devices to validate service performance, manage inventory, and organize on-site equipment. Ensured prompt service delivery and maintained strong communication to foster a smooth customer experience throughout each visit. Configured complete residential setups involving aerial and underground cable drops, routers, televisions, set-top boxes, and computers.

Successfully delivered strong customer service and technical problem-solving skills that are directly transferable to laboratory client interactions.

Performed installation, disconnection, upgrade, downgrade, and reconnection of Spectrum services for residential customers while verifying equipment readiness.

Effectively supported ease of use and minimized future service calls by educating customers on proper use of Spectrum equipment and services.

Drove service upgrades and improved satisfaction levels by upselling additional services and higher-tier packages during customer home visits.

ALCAT CELL SCIENCE LABORATORIES 2010 – 2015

Production Order Processor

Managed a five-member lab team by distributing tasks according to test-specific protocols and maintaining consistent progress across daily operations. Coordinated global panel distribution to sister labs in Europe, reinforced alignment in testing methodology, and expanded international research capability.

Executed creation and rollout of blood testing panels designed to detect individual food sensitivities, thereby enabling precise dietary recommendations for patients.

Met production targets and improved customer outcomes by calibrating lab equipment to specification and swiftly resolving production-related issues.

Ensured uninterrupted lab throughput by monitoring inventory, coordinating with vendors, and verifying timely availability of required testing materials.

Additional Experience

LIGHTHOUSE POINT ORTHOPEDICS

Patient Care Coordinator, Document Management

THE ANSWER GROUP/COMCAST

Technical Support

Contact this candidate