Customer-Focused Retail and Service Professional
Resume:
Katy, TX *****
********@*****.***
Mary Charba
SKILLS
• Guest engagement
• Sales & upselling
• High-volume service
• Cash handling & POS systems
• Team collaboration
• Multitasking
EXPERIENCE
The Dog Stop, Katy Tx — Dog Handler
January 2026 - PRESENT
● Supervise and care for multiple dogs in a fast-paced daycare environment
● Maintain cleanliness and safety standards at all times
● Communicate professionally with pet owners regarding care and behavior
● Manage feeding schedules and daily routines efficiently CBD Kratom, Houston Tx — Sales Associate
May 2025 - January 2026
● Assisted 50+ customers daily with product education and personalized recommendations
● Maintained strong product knowledge and confidently upsold featured items
● Handled POS transactions and cash accurately in a high-traffic setting
● Built strong customer relationships and repeat clientele Mood, Charlotte NC — Team Lead
August 2023 - March 2025
● Packed and fulfilled online dispensary orders with precision and efficiency
● Assisted customers at front desk and over the phone
● Maintained compliance and attention to detail in a regulated environment
● Delivered consistent, professional customer service Whole Foods, Oklahoma City OK — Order writer/ supervisor July 2021 - August 2023
● Managed inventory and ordering for bakery department
● Supervised team members and resolved guest concerns
● Maintained department standards and merchandising displays
● Balanced daily budget and monitored sales performance Starbucks, Katy Tx — Barista
February 2021 - June 2021
● Provided friendly, efficient service in a high-volume environment
● Prepared beverages while maintaining speed and quality standards
● Worked collaboratively with team during peak rush hours Bucees, Katy Tx — Cashier/ Maintenance
October 2020 - January 2021
● Processed high-volume transactions accurately
● Maintained clean and organized guest areas
● Thrived in fast-paced, customer-focused environment YMCA, Katy Tx — Lifeguard/ Lead Lifeguard
October 2020 - January 2021
● Ensured safety of patrons and supervised swim activities
● Trained and supported new lifeguards
● Handled guest concerns professionally and efficiently EDUCATION
Houston Dental Assisting School, Houston Tx
July 2025 - September 2025
Seven Lakes High School, Katy Tx
Graduated 2020
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