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Customer-Focused Retail and Service Professional

Location:
Katy, TX, 77493
Salary:
20
Posted:
March 09, 2026

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Resume:

**** ******* ******

Katy, TX *****

704-***-****

********@*****.***

Mary Charba

SKILLS

• Guest engagement

• Sales & upselling

• High-volume service

• Cash handling & POS systems

• Team collaboration

• Multitasking

EXPERIENCE

The Dog Stop, Katy Tx — Dog Handler

January 2026 - PRESENT

● Supervise and care for multiple dogs in a fast-paced daycare environment

● Maintain cleanliness and safety standards at all times

● Communicate professionally with pet owners regarding care and behavior

● Manage feeding schedules and daily routines efficiently CBD Kratom, Houston Tx — Sales Associate

May 2025 - January 2026

● Assisted 50+ customers daily with product education and personalized recommendations

● Maintained strong product knowledge and confidently upsold featured items

● Handled POS transactions and cash accurately in a high-traffic setting

● Built strong customer relationships and repeat clientele Mood, Charlotte NC — Team Lead

August 2023 - March 2025

● Packed and fulfilled online dispensary orders with precision and efficiency

● Assisted customers at front desk and over the phone

● Maintained compliance and attention to detail in a regulated environment

● Delivered consistent, professional customer service Whole Foods, Oklahoma City OK — Order writer/ supervisor July 2021 - August 2023

● Managed inventory and ordering for bakery department

● Supervised team members and resolved guest concerns

● Maintained department standards and merchandising displays

● Balanced daily budget and monitored sales performance Starbucks, Katy Tx — Barista

February 2021 - June 2021

● Provided friendly, efficient service in a high-volume environment

● Prepared beverages while maintaining speed and quality standards

● Worked collaboratively with team during peak rush hours Bucees, Katy Tx — Cashier/ Maintenance

October 2020 - January 2021

● Processed high-volume transactions accurately

● Maintained clean and organized guest areas

● Thrived in fast-paced, customer-focused environment YMCA, Katy Tx — Lifeguard/ Lead Lifeguard

October 2020 - January 2021

● Ensured safety of patrons and supervised swim activities

● Trained and supported new lifeguards

● Handled guest concerns professionally and efficiently EDUCATION

Houston Dental Assisting School, Houston Tx

July 2025 - September 2025

Seven Lakes High School, Katy Tx

Graduated 2020



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