Administrative Data Entry Specialist
Resume:
Tammy Norton
Data Entry Administrator - Maximus Inc
Hoosick Falls, NY 12090
*************@*****.***
Professional Summary
To obtain a position that will utilize my ability to lead, do administrative work, and provide team members with a great experience in an environment that will foster growth and allow me to provide exceptional customer service for the betterment of the team and company. Work Experience
Data Entry Administrator
Maximus Inc-Albany, NY
June 2016 to Present
• Consistently stayed above required metrics for production
• Maintain required quality standards while meeting quota for each day. Founder and President (not for profit)
Armlin's Army, Inc
January 2011 to Present
• Organize and run events in order to raise monies for families with seriously ill children
• Create documents such as registration forms, donation letters, thank you letters,
• Solicit companies for monies along with individuals
• Delegated duties to board members as well as volunteers for events
• Prioritized tasks & time for events to run smoothly
• Work with the general public for funds
• Work with the media to obtain news coverage for events
• Talk on the phone with people to set up events, talk with families of children
• Make deposits, maintain monies records, and write checks to patients' families Medical Specialist 1
Department of Health-Albany, NY
February 2024 to March 2025
Skills
• Demonstrated ability to meet project deadlines through high level multitasking and organization.
• Investigative/analytical skills.
• Organization with competing priorities.
• Adaptivity/flexibility in the workplace.
• Attention to detail and reconciling of documents.
• Experience in federal and state compliance guidelines.
• Driven to seek a higher knowledge base by volunteering for extra responsibilities and training opportunities.
Computer software: Microsoft Office 365 (Word, Excel, SharePoint, Teams, Outlook, PowerPoint,),eMedNY, NYSoH Back Office, MECM, Jira, MAXe, Siebel, Adobe Utilization Management Representative
Armlin's Army, Inc-Albany, NY
October 2016 to January 2017
• Processed in-bound customer service calls regarding pre-authorizations for medical procedures.
• Determined contract and benefit eligibility.
• Provided authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.
• Responsible for the identification and data entry of referral requests into the Utilization Management system in accordance with the plan certificates.
• Data entry processing.
Customer Service Representative
Maximus Inc-Albany, NY
March 2016 to June 2016
• Took in-bound customer service calls from callers inquiring about programs such as Medicaid, Child Health Plus, and Family Health Plus.
• Assist callers in signing up for or renewing health insurance benefits. Customer Service Representative
Davis Vision-Latham, NY
October 2015 to January 2016
• Assisted members and providers via in-bound phone calls inquiring about vision benefits.
• Explained vision benefits to customers.
• Issued insurance authorizations to providers, accurately billed insurance reimbursement. Machine Operator
Morcon Inc-Cambridge, NY
May 2015 to August 2015
• Consistently maintained and ran my machine in order to meet daily quota without mistakes and flaws in product.
• Maintained a high volume of napkin production, approximately 73 boxes per night. House Cleaner
Windham Arms-Windham, NY
June 2007 to January 2008
Receptionist
MJS Insurance
May 2003 to October 2003
• Processed, filed, created, and faxed policies.
• Answered a multi-line phone in order to help customers with their individual needs.
• Helped with policy sales.
• Processed mail as it came in daily.
Education
Associates Degree in Business in Business
Bryant & Stratton
BS in Psychology
Southern New Hampshire University
Skills
• customer service (7 years)
• 50 WPM (7 years)
• Data Entry (6 years)
• RETAIL SALES (Less than 1 year)
• Receptionist (1 year)
Additional Information
Skills
• Typing 50 WPM
• Data Entry
• Microsoft Word, Excel and Outlook
• Excellent Communication skills
• Conflict Resolution skills
• Critical Thinking
• Detailed and organized
• Customer Service de-escalation calls
• Team Player
• Time & Priority Management
• Problem Solving
• Great Listener
Contact this candidate