Customer Support Leader with Legal Background

ANSHUMAN SHARMA

Ass osico te

About Me

CuStOmar-fooÜSØÖ onÔ Öeto]I-OrlentØd protossìóriol with a strong bõckgrounô in ğuest relations, oustornëi service, and legol support. ExpøriBnced in resolving.

.customer issues via email, phone,.and in- perśòn .shÖnnãlš, .as well Óś revie.wlng

Phone Emwlł

96547Z4W3 onshumonshormo273: grnai

I.com

Experience

Guest Oervloe Representative

TTEO (Booking.com »jwj —

Ahmedabad, htdlo

Address

Kanpur

Mor1015-Oct

lëgal. Ööcuments snd ošsiśŁing In cour.t

proceÖUres. Holds a 5-yeat İntegrated B.A.LLB. degreo wfth honøs-on experience 'İf DOth logol .orlo COFpOFOt6 Environments. Strünğ cõrnrnunicator with a commitment to service excellence arid accuracy.

• Delivered high-quality support to Booking.com guests and property porters v1a email, phone, and face-to-face communlcotion.

•Handled booking issues, cancellations, payment disputes, and geriaral inquiries.

•Ensured guest safety and sotisfoctlon, Including during emerged\cy situations.

•Maintainsd service quality, meeting key performance indicators (KPls) for resolution tîmø ond customer satisfaction.

Troderriark ExomÏner 2023-2024

•Legal Research & Case Drafting

•customer Sërviče A Güëšt Relations

•CRM TOOLS ó TICKETING PLATF.ORMS

•Conflict Resolution & Problem Solving

quality Council of lndlo - Chennai, Inz a

•Reviewed and evaluated trademark applications on the Government of hcIio portal

•Ensured lagol compllonca oncl accurate documantorlon bafore approving or rejecting applications.

•WorkerJ according to notional trademark regulations anÓ legal stonrJorrJs.

.Projects

Ai1:lüie Wrİtlng Intern

Customer service Associate

Olobiva Zomoto Support Process)

Jun 2OZł - Aug

2ÖZI

Viöhlk Movement (too) May 2Ú23

•Aüthòrë.d õńfcles..ond”óİogs’on legal ciwörańess.öncI durrarit čssues::

•.ștmpìlflod Iëgoi toplcs for pubilc

maerstana\@ onct education.

Cdmpläted .a on9-month Internship with’ posițivë.edftorioI Is.edbock

longuoges

English Hindi

• Provided chat and call-based customer support for Zomoto users across India.

•Assisted wlth Order placement, cüncellatlons, and iśsue rasolutlon.

Educotion

w (B.A.,L.LB)

Lloyd Low college

Intermediate.

Rohul Memorial School

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