Customer Service Professional with Strong Communication Skills

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

TREMICIA BRIDGES

MACON, GEORGIA 31201 478-***-**** ****************@*****.*** Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and support.

Calm and Professional Under

Pressure

Efficient and Detail-Oriented

Issue and Complaint

Resolution

Customer Retention Strategies

Multitasking and Prioritization

Upselling Products and

Services

NOVEMBER 2019-FEBRUARY 2022

Customer Service Representative Williams And Associates Macon, Georgia

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Recommended products to customers, thoroughly explaining details.

FEBRUARY 2017-OCTOBER 2019

Telemarketing Sales Representative Xfinity Comcast Macon, Georgia

Completed daily cold calling and outreach to build sales pipeline.

Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

MARCH 2016-JULY 2017

Customer Service Agent Teleperformance USA Macon, Georgia Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Evaluated customer information to explore issues, develop EDUCATION

potential solutions and maintain high-quality service. Educated clients on account services and resolved client inquiries regarding statement information and account balances. High School Diploma

Southwest High, Macon, GA

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