Technical Service & Operations Professional

John Ladshaw

**** ****** **.

Flowery Branch, Georgia 30542

770-***-****

********@*********.***

Education

Hawthorne Elementary School – 1961 – 1968

Henderson High School – 1969 - 1972

Dekalb Community College – 1972 -1974

EMPLOYMENT EXPERIENCE

2002 - 2021 MTI Baths, Inc

Technical Service/Warranty

• Answer Phones

• Enter information into warranty data base

• Problem solve perceived techiclal problems

• Provide informations before, during & after product is sold

• Pay sub-contractor invoices

• Procure sub-contractors nationally

• Process RGA’s

• File FedEx damage claims

• Answers Emails

• Provide Technical Instructions via email

• Scan documents

2000 - 2002 Classic Soft Trim

Office Manager/Customer Service

• Personnel Director

• Time keeping

• Petty cash

• Setting up appointments for pickup and deliveries

• Dispatch

• Filing

• Writing and retrieving purchase orders

• Shipping and receiving parts and supply procurement

• Typing work orders

• Assisting operations manager with problems

1991 - 2000 Panasonic Factory Service Center

Customer Service/Parts Sales

• Customer relations

• Sales

• Parts sales & procurement

• Phone communication, Diagnosis

• Computer Entry

• Unit location

• Inventory

• Clerical, Cash Drawer reconciliation

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