Community Services Program Manager/Customer Services
Resume:
Jennifer Tatro
Fitchburg, MA
************@*****.***
Objective: To Find An Agency/Organization Providing Services Allowing Me The Opportunity To Continue Making A Positive Impact In The Lives Of Others By Applying My Professional Skills And Experience. Employment
Open Sky Community Services, Fitchburg — Program
Manager
April 2007-December 2025
Responsible For All Programmatic Operations, All Office Work, Hiring, Supervision And Training Of Staffing Team Of 10-15, Maintaining All Staff Records & Certifications, Medication Administration, Meal Planning WIth Speciality & Modified Diets, Maintaining Schedule, Complete All Service Planning/ISP’s & Facilitate With Funders, All Program Administration Tasks, Ensure The Safety Of The Facility And Agency Vehicles, Complete All Required Annual Documentation-Audits & Facility Licenses - Fostering Healthy Relationships WIth All Individuals-Family Members-Friends, Health Care Providers, Promote Community Involvement, Staff Meetings, All Program Inventory, Human Rights Officer, All Client Care, Implementation When Needed, Assist Individuals WIth Changes & Help Them Discover Ways To Enjoy Life Despite Being Faced With Their Trials & Disabilities
LaChance Center Nursing Home, Gardner — CNA
2000-2006
All CNA Tasks & Responsibilities
EDUCATION
Mount Wachusett Community College— GED
January-February-March 2000
References Available Upon Request
Valid Drivers License
SKILLS
-Leadership Skills
-Conflict Resolution
-De-Escalation
-Personal Care At All Levels
-Ensuring Privacy & Dignity
-Proper Body Mechanics
-Infection Control/Cross
Contamination
-Vital Signs
-Medical & Adaptive
Equipment
-DBT & PBS Therapy Trained
-Positive Outcomes Dealing
With High Stress Situations
-Effective Listener
-Effective Redirection
-Effective 1 On 1
-Organization
-Quick Learner
-Non-Judgemental & Fair
Certifications:
CPR/1st Aid
MAP
Human Rights Officer
Home Health Aid
CNA-Expired
LANGUAGES
English
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