E-commerce Operations Owner/Manager
Resume:
Kristin Nikki Casillas
************@*****.***
Katy, TX 77449
Professional Summary
Motivated E-commerce Operations Manager with 4+ years of experience running an online multi-platform resale business. Proven track record managing, inventory, order fulfillment, customer support, and budgeting while gaining 900+ five star customer reviews. Highly organized, dead-line driven, and experienced working independently and within established companies. Seeking stable, team-oriented role where my operational and customer service skills add immediate value.
Skills
E-commerce store management (product listings, pricing, promotions)
Inventory, fulfillment, order processing on 4+ selling platforms (Ebay, Mercari, Depop, Poshmark, Shopify)
Customer Service and dispute resolution
Payment processing & financial record keeping
Microsoft Office
Work History
Owner & E-Commerce Operations Manager
Trixie Rewear 01/2021 – Present
Managed daily operations of a customer service, order processing, and issue resolution.
Maintained financial records, transaction documentation, and inventory logs
Payment and refund processing, handled returns in compliance with platform policies.
Sourcing and Inventory organization
Promoted business through social media and local events
Developed strong time-management and mutli-tasking
Server / Food Prep / Bartender
Houston Bar Professionals (Heirloom Houston) 02/2018 – 02/2020
Supported fast-paced private events with teamwork, communication, and adaptability
Maintained clean, organized food/beverage preparation areas in compliance with safety and sanitation standards.
Followed detailed instructions while managing time-sensitive event service needs
Bakery Clerk / Assistant Manager – Bakery Department
Sprouts Farmers Market 06/2016 – 05/2018
Managed daily usage of commercial baking equipment, packaging, and stocking items
Ensured quality control, cleanliness, and compliance with food safety standards.
Managed ordering and receiving of supplies to support daily operations.
Maintained inventory, production logs, and ordering systems.
Education
2005
Cypress Springs High School
High School Diploma
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