Senior IT Manager and Pre-Sales Leader

WAYNE E. DOUGHTY

Phoenix, AZ • 303-***-**** • *************@*****.***

Professional Summary and Skills

Customer-focused professional with over 20 years of experience managing projects, teams, and client relationships. Skilled at delivering solutions that improve customer satisfaction, streamline processes, and support business goals. Strong communicator with expertise in coordinating cross-functional teams, resolving issues, and driving results. Proven ability to build lasting client relationships, support sales initiatives, and ensure exceptional service delivery. My skillset includes:

• Client Relationship Management & Customer Satisfaction

• Pre- and Post-Sales Support

• Cross-Functional Team Collaboration

• Problem Solving & Issue Resolution

• Communication & Presentation Skills

• Stakeholder Engagement & Account Coordination

• Process Improvement & Workflow Optimization

• Reporting & Data Analysis to Support Sales Decisions

• Vendor & Partner Management

• Training, Coaching & Mentoring for Teams and Clients Work History

IT Project Manager, 05/2025 to 10/2025

Maricopa County – Phoenix, AZ

• Coordinated multiple projects and tasks, ensuring deadlines were met and client expectations were exceeded.

• Managed client and vendor communications to resolve issues, provide updates, and maintain strong relationships.

• Utilized digital tools (ServiceNow, Microsoft Project, Power BI) to track tasks, schedules, and resources, ensuring accurate reporting and workflow efficiency.

• Collaborated with cross-functional teams to implement solutions, troubleshoot problems, and support operations. IT Project Manager/Scrum Master, 12/2022 to 06/2024 Arizona Supreme Court AOC – Phoenix, AZ

• Led teams to implement systems and website updates, delivering projects on time and to stakeholder expectations.

• Managed client and vendor communications to resolve issues, provide project updates, and maintain strong professional relationships.

• Tracked tasks, workflows, and project progress using Jira, DevOps, and Microsoft Project to ensure accurate reporting and efficient operations.

• Facilitated Agile ceremonies and project planning, supporting team collaboration, process improvements, and goal achievement.

Scrum Master, 11/2021 to 12/2022

Signature Consultants – Phoenix, AZ

• Coordinated multiple projects and initiatives, ensuring smooth transitions between vendors and successful implementation of new solutions.

• Facilitated team meetings and Agile/Kanban ceremonies to improve collaboration, workflow efficiency, and outcomes.

• Tracked tasks and progress in Jira and Confluence, keeping stakeholders informed.

• Collaborated with teams to resolve challenges and support operational improvements. Project Manager, 09/2020 to 03/2021

Xsell Resources – Scottsdale, AZ

• Managed infrastructure projects, coordinating installations and migrations to meet deadlines.

• Communicated with clients and teams to resolve issues and ensure project requirements were met.

• Monitored tasks and progress using Clarity and Grantt charts to ensure accurate reporting and efficient workflows.

• Collaborated with cross-functional teams to troubleshoot technical challenges and support smooth project delivery. IT Project Manager/IT Service Delivery Manager/Scrum Master, 08/2019 to 02/2020 Cognizant – Phoenix, AZ

• Coordinated projects, managing timelines and deliverables while keeping clients and stakeholders informed.

• Collaborated with teams to resolve issues, improve processes, and maintain strong client relationships.

• Tracked tasks and project progress using digital tools, delivering accurate reports and actionable insights.

• Facilitated team meetings and Agile/Kanban sessions to improve collaboration and deliver effective solutions. Education

Bachelor of Science: Computer Information Systems Regis University - Denver, CO

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