Customer Service & Administrative Specialist

Donye Carson

Atlanta,GA ***** 313-***-**** ***********@*****.***

Summary

Hard worker with experience in customer service and medical office seeking a position where I can use my existing skills while learning new ones.

Skills & Abilities

●Medical Billing & Coding

●Self- Motivated

●Computer proficient

●Customer satisfaction

●Leadership & supervision

●Ability to work in a team or independently

●Oral and Written communication skills

EXPERIENCE

Finish line 10/2021 -01/2025

Assist customer with tracking order

Issuing refund or replacement for order

Assist customer with placing online order

Offering exceptional customer service remote

Indiana Professional Licensing Agency 12/2019-05/2021

●Researches and compiles information relative to the assigned Boards area

●Arranges time tables for and carries out functions, including licensure, examinations,

●verifications, preparation of meeting agendas, litigation management, probation

●monitoring, and response to inquiries from agency customers;

●Communicates with agency customers including applicants, licensees, board

●members, and other agencies, institutions, associations, or entities;

●Establishes and maintains files, including electronic files, related to the Board

●functions and properly stores or archives inactive records;

●Assists supervisor in development and planning of policies and procedures for

●assigned Board tasks;

●Performs related tasks as required.

UNITED STATES DEPARTMENT OF TREASURY 10/2018-10/2019

oProvide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;

oAddress wide range of issues/problems that require unique solutions

oApply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;

oSecure, analyze and protect sensitive personal and financial information;

oMake determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And

oDevelop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems

CSL Plasma – Medical Reception Tech, 02/2018-05/2019

Indianapolis, IN

●Greeted donors and answered basic medical questions regarding donation

●Performed health screening to prepare donors for donations

●Recorded donor blood pressure, weight, temperature and pulse

●Obtained donor samples to check iron and protein levels

●Answered phones and transferred to correct staff member

●Maintained donor, personnel and center confidentiality

St. Vincent Hospital- Patient Financial Services 10/2017-12/2018

Indianapolis, IN

●Handled inbound calls, over 70 calls per day

●Verified patient insurance coverage

●Determined financial responsibility of patient and insurance

●Maintained accurate documentation on patient accounts

●Coordinated payment plans with patients and took payments over the phone

●Consulted with appropriate parties regarding unbilled/unpaid claims

Renaissance Dental – Customer Service Representative 06/2016-10/2017

Indianapolis, IN

●Provided inbound-outbound support to over 50 clients per day

●Adhered to company quality standards while handling all inquiries

●Provided quotes for policies and detailed benefit information

●Reached out to dental offices regarding billing and insurance acceptance

●Faxed and emailed EOB’s (explanation of benefits) to patients and medical offices

EDUCATION

Ultimate Medical Academy-Medical Billing & Coding Associates Degree

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate