Skilled in customer service, CRM management and executive support

682-***-**** *******.********@*****.***

Adaptable and reliable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

02/2023 - Current Self Employed Web Arlington, TX Health Coach

• Conducts one-on-one coaching sessions to support client wellness goals. Monitors client progress and adjusts strategies as needed for improvement.

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01/2020 - 08/2022 Fooda Dallas, TX

Account Associate

Oversaw onboarding for new restaurant partners, reducing activation time and enhancing account readiness.

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Addressed partner service issues through calls and site visits, boosting compliance with company guidelines.

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Maintained accurate data in company database for restaurant partner information.

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Collaborated with cross-functional teams to streamline onboarding, significantly cutting time to first engagement.

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• Enhanced menu offerings and sales through partner collaboration.

• Cultivated strong partner relationships, ensuring high satisfaction levels. 07/2017 - 12/2019 Retirement Advisors of America Addison, TX Sales and Marketing Assistant

Prepared and distributed targeted marketing materials to prospects, allowing marketing to focus on qualified lead follow-up.

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Coordinated cross-departmental meetings to streamline lead processing and clarify responsibilities.

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Maintained regular financial and marketing reports to support sales and marketing decisions and identify process gaps.

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Managed communications and relationships with contracted pilot representatives.

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Executed precise data entry and management protocols, enhancing CRM integrity and enabling accurate reporting for sales forecasting.

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Executed quarterly events to foster engagement and collaboration among pilot representatives. Created and distributed event materials while overseeing lodging accommodations. Monitored attendance data to evaluate participant involvement and satisfaction. Sourced catering services to guarantee quality meals for event participants.

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WHITNEY WALLS

Summary

Experience

03/2015 - 07/2017 Uline Shipping Coppell, TX

Customer Service Rep

Managed high-volume inbound calls to resolve orders and product inquiries with measurable improvements in resolution speed.

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Processed customer orders accurately while decreasing order-entry errors and supporting on-time shipments.

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Resolved order issues and complaints using clear communication to achieve higher customer retention.

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Handled customer inquiries swiftly across phone, email, and chat; elevating satisfaction rates and nurturing long-term loyalty through outstanding service.

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University Of Texas At San Antonio San Antonio, Texas Volleyball Player

• Excelled in volleyball throughout 4-year athletic scholarship.

• Customer Service

• Adaptability

• Attention to Detail

• Analytical Thinking

• Conflict Resolution

• Team Collaboration

Interpersonal Relationship

Building

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• Effective Communication

• CRM Management

The University of Texas At San Antonio San Antonio, TX BACHELORS: MARKETING

Skills

Education and Training

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