Mediator and Conflict Resolution Specialist
Resume:
Robyn N. Lendo
**********@*****.***
Marion, TX
Mediator and Alternative Conflict Resolution Specialist
Highly organized professional with a diverse background in dispute resolution, specialized education support, and healthcare administration. Proven ability to navigate complex regulatory environments (HIPAA/FERPA/IEP), mediate high-stakes communications, and manage meticulous data with accuracy. Expert at balancing advocacy with administrative excellence.
●Dispute resolution
●Facilitate conversations
●Data collecting
●Mediator since June 2025
●Progress tracking
●Work individually or in groups
●Keep parties focused
●Active listener
●Ability to stay neutral
●Excellent patience
Career Highlights
●Volunteer with Central Texas Dispute Resolution Center in, New Braunfels, TX
●Volunteer with Bexar County Dispute Resolution Center, San Antonio, TX
●Member of the Texas Association of Mediators
●Member of the Alamo Area Mediators Association (AAMA)
Education & Credentials
●Texas A&M University - Central Texas - Killeen, TX, BS in Business Administration
●San Jacinto College – Pasadena, TX, Associates of Science in Biology
●40-Hour Basic Mediation Course - in compliance with the Texas Alternative Dispute Resolution Procedures Act
Professional Experience
SCUC ISD - Samuel Clemens High School, Schertz (TX) 08/2024-12/2025
In Class Support Paraprofessional
Provided individualized or small-group support to students with diverse learning needs, including re-teaching concepts, clarifying instructions, and assisting with assignments across various subject areas. Adapted and modified classroom materials and activities as directed by the teacher to meet IEP goals. Maintained open and effective communication with teachers, support staff, and administration regarding student progress and concerns.
●Assisted students with organizational, time, and study strategies
●Implemented behavior intervention plans (BIPs)
●Facilitated social interactions and promoted positive peer interactions
USD 458 - Basehor-Linwood High School, Basehor (KS) 08/2023-07/2024
Interrelated Paraprofessional
Provided support for students and staff while maintaining a positive, nurturing and structured environment. Collaborated with staff on the requirements of the student(s) and furnished the accommodations needed based on the IEP. Kept students focused and on-task with positive reinforcement. Proctored classroom and state testing as needed. Worked one-on-one or in small groups to reteach concepts.
●Interrelated Para with several students from STAAR and SLC programs
●Encouraged students to be proactive in their learning and to advocate for themselves
●Calm, patient environment which encourages students to engage effectively
USD 207/458, and Killeen ISD – Killeen, TX 02/2013-05/2023
Substitute Teacher /Instructional Assistant
Enhanced student learning by optimizing a wide range of instructional approaches and innovative classroom activities. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Upheld classroom routines to support student environments and maintain consistent schedules. Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
●Assisted students of all ability levels develop learning skills and good study habits
●Managed class size of up to 35 students
●Currently hold an Emergency Substitute Teaching license through the State of Kansas
USD 207 – Fort Leavenworth, Kansas (KS) 08/2016 to 05/2018
English as a Second Language Instructional Assistant
Instructional Assistant teaching English to international students, aiding to minimize the gap between English language learning and classroom performance. Optimized lesson planning and used teaching aids to help students comprehend the language. Performed test administration to quantify student progress.
●Served as facilitator for Kansas Language Proficiency Assessment
●Taught English to over 60 children
Southeast Harris County Dermatology Associates 06/2004 to 06/2005
Patient Account Representative
Maintained an appointment schedule for six physicians, verified insurance benefits, filed insurance claims, posted patient and insurance payments to accounts, resolved payment disputes, counseled patients prior to surgical procedures.
●Prepared financial reports for practice
●Handled all subpoenas for medical records
Dakota Clinic 02/2004 to 06/2004
Insurance Specialist
Acted as Medica Insurance subject matter expert, answering internal and external questions and inquiries, while maintaining confidentiality of patient finances, records and health statuses to resolve insurance disputes by resubmitting claims after editing or denial to achieve financial targets and reduce outstanding debt.
●Communicated effectively with staff, including members of operations, finance and clinical departments
●Utilized resources to facilitate payment
Southeast Harris County Dermatology Associates 11/1994 to 06/2002
Patient Account Representative
Maintained an appointment schedule for six physicians, verified insurance benefits, filed insurance claims, posted patient and insurance payments to accounts, resolved payment disputes, counseled patients prior to surgical procedures.
●Prepared financial reports for practice
●Handled all subpoenas for medical records
Contact this candidate