Bilingual Administrative Specialist - Healthcare & Insurance
Resume:
VERONICA TORRES
754-***-**** **********@*******.*** Davie, Florida 33328
Administrative Specialist Member Services Claims & Eligibility Patient Care Coordinator
Detail-oriented bilingual (English/Spanish) administrative professional with experience in insurance call centers, healthcare coordination, and front desk operations. Skilled in claims processing, eligibility verification, authorizations, CRM systems, and high-volume member support. Professional Experience
*Front Desk Attendant* - Castle Management, Weston, FL (Jan 2026 – Feb 2026) Managed front desk operations, handled high-volume calls, and maintained administrative coordination.
*Patient Care Coordinator* - Dynamic Orthopedics Center, Davie, FL (Aug 2025 – Nov 2025) Coordinated patient scheduling, verified eligibility, and supported authorizations.
*Member Experience Advisor* - NationsBenefits, Plantation, FL (Sept 2024 – Feb 2025) Handled claims, eligibility, and CRM systems with high-volume calls. Registered Nurse – Neurosurgery ICU - University District Hospital, PR (2005 – 2007) Delivered critical care and monitored patients.
Medical Assistant - HealthSouth / Pain Care Consultants, FL (2001 – 2003) Recorded vital signs and assisted procedures.
Licensed Practical Nurse - VA Medical Center, PR (1999 – 2001) Provided long-term care and medication administration. Licensed Practical Nurse - University District Hospital, PR (1997 – 1999) Delivered patient care and documentation.
Skills
Claims Processing • Eligibility Verification • Authorizations • CRM Systems • Customer Service • Front Desk Operations • Patient Coordination • HIPAA Compliance • Bilingual: English & Spanish Education
BSN - InterAmerican University of Puerto Rico (2005) LPN - Columbia College, Puerto Rico (1996)
Volunteer
Church Volunteer, Sunrise, FL (2024–Present): Food distribution and family support.
*Work experience marked with an asterisk was completed through a temporary staffing agency.
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