Remote Call Center Representative Pro with Contracting Expertise

TERRENCE R. JONES

***** ****** *****, **********, ** 20613 240-***-**** ***********@*******.*** AREAS OF EXPERTISE

Contracting ● Account Management ● Customer Relations ● Negotiations ● Compliance ● Leadership PROFESSIONAL EXPERIENCE

Department of Homeland Security, Office of Procurement Operations, Washington, DC, Retired Sept. 2025

Performs Cradle to Grave Contracting

Facilitates the pre-award planning process including the reviewing of purchase requests, market research data, Independent Government Cost Estimates (IGCE), and Statements of Work (SOW)

Applies critical thinking to determine the appropriate contracting vehicle, (i.e., Indefinite Delivery Indefinite Quantity (IDIQ), Blanket Purchase Agreement (BPA), or GSA schedules) to be used.

Applies contracting principles, laws and regulations by researching the Federal Acquisition Regulation (FAR), Homeland Security Acquisition Regulation (HSAR) along with the Homeland Security Acquisition Manual (HSAM) to perform contracting administration, which includes issuing modifications and closing out contracts.

Makes determinations and issues findings; crafts justifications and approvals.

Leads source selection process by performing analysis of quotes and proposals, develops rate evaluation factors based on the solicitation, performs price analysis, and evaluates past performance, all to ensure that contracts are awarded in the best interest of the government.

Possesses in-depth knowledge of financial and other governmental contracting systems such as PRISM, CLM, FPDS, FFMS, e-buy, GSA Advantage, FEDBizOps. Key Accomplishments:

Worked on contracting teams with NPPD, DOAD, USCG, and CWMD .

Performed analysis on information technology management procurements at USCG. IRON MOUNTAIN, INC., Springfield, VA

Operations Supervisor, 2006-2016

Oversaw storage, retrieval, and security for more than one million data tapes critical to daily operations for Fortune 100 companies and US government agencies.

Led 14 direct reports and conducted annual performance reviews, as well as training sessions.

Communicated with customers with a focus on satisfaction and negotiated agreements.

Compiled data from various sources and corrected discrepancies.

Analyzed and interpreted Federal policies and regulations for data storage and ensured compliance.

Maintained financial records and systems in adherence with company policy.

Calculated requisite funding and scheduled needs based on established formulas. Key Accomplishments:

Established and exceeded departmental service goals, including those for subordinates.

Maintained exceptional quality in customer service.

Facilitated training and presentations as a representative of the organization. Career Note: Previous positions include Account Manager for XO Communications and Wholesale Sales Consultant for MCI.

EDUCATION

Master of Business Administration, Averett University, Danville, VA

Bachelor of Science, Business Administration, North Carolina A&T State University, Greensboro, NC Division 1-AA Football (Four Years)

AFFILIATIONS

Member, Big Brothers/Big Sisters of Southern Maryland

Volunteer, Prison Outreach Program, Catholic Diocese of Washington, DC

Contact this candidate