Data Analyst Internship Candidate: Pranav Raj

Pranav Raj

Address: B*, Chamundeshwari Apartments, 13th Cross Rd, Vani Vilas Mohalla, Jayalakshmipuram, Mysuru, Karnataka 570002

Telephone:+91-874*******

Email: ***********@**********.***

PERSONAL STATEMENT

I am a diligent and enthusiastic individual with previous Customer Service and Office Administration experience. I have strong IT skills and the ability to engage and communicate with members of staff and the public at all levels. With my ability to pick up new skills quickly, I am keen to develop my potential and contribute to the success of an organization. After undertaking further education during the past few years.

Employment History and Work Experience Employment gap in History Oct 2018 – Oct 2022 and continuing. I worked as a SEQ Level 1 Swimming Assistant Teacher in Everyone Active Watford Woodside Leisure Centre every Monday for 2 hours from 4 to 6pm from 3rd of October 2022 to 15th of April 2024. Since it was zero hours contract basis. This was a contract job for two years, so my contract came to end the Monday the 15th of April 2024. Currently I am doing Volunteering work at Oxfam Charity Retail Store in Berkhamsted as an Online Shop Volunteer (E-Commerce side of IT) for three hours from 11am to 1pm and sometimes 11:30am to 1:30pm on Thursday and Tuesday.

Customer Service Advisor Interim TJX Europe Head Office. Inc, based in Watford 13 Sep 2021- 08 Oct 2021

Provide quality and personalized responses to a wide variety of customer (both internal and external) queries using email, phone, and social media channels.

Assess customer requirements and aim to resolve queries first time whenever possible.

Update and maintain system records, ensuring the relevant information and approval has been provided.

Deliver all services in accordance with agreed Service Level Agreements.

Volunteer Administrator Citizens Advice Bureau Watford – Jan 2018-Oct 2018

Telephoning clients to confirm appointments.

Filing, scanning, photocopying, shredding.

Meeting & Greeting Customers in the Front house Reception area.

Making a timetable for the next day using Excel Microsoft Office 365.

Customer Service Advisor, Halfords Metro Store, Rickmansworth – Oct 2015-April 2018

Serving customers and responding to enquiries, face to face and over the telephone.

Stocktaking, price labelling and gap checking on the shop floor.

Serving Customers both at the till (Cash machine counters) and anywhere in the shop as well.

Giving them advice about products on offers, comparisons between the pros and cons of two products from different companies like: TomTom, Garmin (Satnav), Carrera, Boardman, Voodoo, Wiggins Bicycles.

During quiet periods, cleaning and replenishing the shelves, doing self-study of various products, engaging in price checks around the shop floor.

Handing out the Customers with the Customer Feedback form.

IT Helpdesk First Line Service Support Officer, Internship at University of Greenwich – Jan 2017-Mar 2017

•Providing technical support to staff, Lecturers, and students.

•Conducting preventative maintenance checks of Audio-Visual (AV) and IT equipment.

•Performing staff, Lecturers and student’s IT hardware resolution as required.

•Knowledge and understanding of BIOS configuration systems.

•Software systems including Microsoft Exchange Server, Microsoft SharePoint Server, Active Directory Server &

Database Management System (DBMS).

•Done the shadowing work in Second Line Service Support team, during my internship.

Customer Service Assistant, VUE Cinema, Harrow – April 2015-September 2015

Serving customers and responding to enquiries face to face.

Conducting Screen checks (Piracy purpose for making sure, that nobody takes the pictures or video shooting of any Movies while running the show), doing every half an hour in each Cinema screens.

Serving Customers over the till (Cash machine counters), for giving out the Cinema tickets, Offers and Discounts.

Serving Customers for giving out the Snacks during before and after Intervals.

IT Helpdesk First Line Support, ACER, Queen Elizabeth Olympic Park Jul 2012-Aug 2012

Volunteered as IT Helpdesk First Line Support, during “The 2012 Summer Olympics Games” time.

Customer Support Representative at Heathrow Airport July 2012-Aug 2014

Heathrow Airport Volunteer Ambassador.

Brief Work Experience whilst at colleges

Customer Service Assistant (Work Experience whilst at college) Iceland Retail Store.

IT Technician (Work Experience whilst at college) PC World Retail Store- KNOWHOW Department.

3D Printing Assistant (Work Experience at college) Ealing and Hammersmith College.

Education University of Greenwich – Sep 2015-Jul 2016

•Completed Top-Up BSc (Hons) in Business Computing.

Uxbridge College, Hillingdon – Oct 2013-July 2015

BTEC Level 5 HND (Higher National Diploma) in Computing Systems and Development.

Level 2 National Diploma in Introduction to Working as Cabin Crew & World Host Customer Service for Travel &Tourism Part-Time Course.

Harrow College, Harrow – Sept 2008-June 2013

ESOL (English for Speakers of Other Languages)- for adults and young students.

Attempted to give Functional Skills Level 1 English and Math’s.

BTEC Level 3 National Diploma (Equivalent to 2 A-Level) in Information Technology (Networking & Systems Support).

Level 1 Award in IT Systems Support – PC Maintenance.

BTEC Level 3 Extended Project Qualification (EPQ).

Qualifications and training

Uxbridge College, Hayes – Oct 2024-Oct 2024

Completed CompTIA A+ Vendors Certification "Course Only".

Oplex careers – CPD Award – January 2021

Level 3 Award in Customer Service – Higher Distinction.

Level 3 Award in Customer Relationship Management (CRM)- Higher Distinction.

Mandatory training Group – CPD Award – September 2020

Level 1 Coronavirus Awareness.

South Hill Centre – Hemel Hempstead – Apr to May 2020 (May 2021 continuation completed)

Introduction to Spreadsheet & Formulae.

South Hill Centre – Hemel Hempstead – Feb to March 2020

Digital Skills- Computing for Work.

Interests

Going to the Gym and Swimming. I often participate in Charity Fundraising Sports Challenge events.

Recently I have Swam 800m Distance of 16 Lengths in 50 metres and 2 meters depth open air Swimming Pool- raising money for Team Domenica- Learning Disabilities Charity in Brighton in September 2024.

I can speak Indian languages fluently which are: Hindi & Kannada.

I listen to all Genre Songs & Rap.

Contact this candidate