Experienced Food & Beverage Manager and Owner

SUSANA FERRO

***********@*****.*** 713-***-**** Brookshire, TX 77423

Summary

Hardworking and motivated leader with 25 years of experience and record of success in food and beverage industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills

• Business Development • Workforce Management

Experience

Russos New York Richmond, TX

Manager and Owner

11/2008 - 07/2022

• Created monthly reports for senior management summarizing operational performance metrics.

Marriot Hotel Houston, TX

Banquet Captain

10/1990 - 08/2006

• Assisted in setting up banquet tables, chairs, and linens for events.

• Organized banquet staff to ensure efficient service of guests.

• Coordinated with food and beverage team on menu selections and serving times.

• Ensured adherence to health codes and regulations during food preparation and service.

• Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.

• Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.

• Maintained inventory of banquet equipment such as china, flatware, glassware.

• Inspected banquet areas before each event to ensure they met standards of cleanliness.

• Followed safety procedures when handling hazardous materials such as cleaning chemicals.

• Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.

Marriot Brokhollow Houston, TX

Banquet Manager

11/1987 - 10/1990

• Developed and implemented cost control systems to ensure efficient use of resources while maintaining high standards of product quality. Education and Training

Inmaculada Cordoba

High School Diploma

11/1978

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