Senior IT Applications & Systems Administrator Resume
Resume:
Topazs Thomas
************@*****.***
www.linkedin.com/in/topazthomassrsystemsadmin
Results driven Sr. Application Support Engineer & Sr. Systems Admin & Project Coordinator,IT Counsultant professional with experience in application maintenance, strategic planning, quality control, communication across functional teams, information management, programming, data modeling, product enhancements, change and release management in several industries such as finance,healthcare, telecommunications, video on demand, security fields with over 15 + year's of experience. Skills
Linux/Unix Scripting
Incident Mgmt:
Remedy,ServiceNow
Scrum Master/Agile
Methodology
Project Coordinator,Process
Improvement
Systems Administration
Enterprise-level application
support
Release & Change Mgmt
Automation Scripting,API
Dev Support
AIX,AWS
Cloud:GCP,Azure
DevOps,Red Hat
Coding:Java,JavaScript
DBA:SQL,SQL Server,Sybase
Oracle,PL/SQL
Python,C++
PowerShell
HTML,CSS
Jira,Confluence
Control-M
Dynatrace,Github,Jenkins
Splunk,Informatica,Tidal,Autosys
Tableau,Power BI
MS Suite +SharePt,OneDrive
Adobe Creative Suite
EPIC Tapestry
Work experience
May 2022
October 2022
Software Engineer
Capital One, Atlanta, GA
• Develop Unix scripts and automation for infrastructure and DevOps teams.
• Support core banking applications, APIs, and integrations for Google, Amazon, and IRS partners.
• Lead change management and Agile coordination for cross-functional teams.
• Utilize Dynatrace and ServiceNow for production monitoring and root-cause analysis.
• Created Jenkins automation pipelines; maintained CI/CD accuracy across releases.
• Coordinate with IT groups and external vendors to ensure effective application services to troubleshoot the reliability of all internal applications.
• Developed and tested to troubleshoot issues to maintain API bank specifications.
• Tested API and troubleshoot and debug API issues. October 2020
October 2021
Sr. Systems Administrator 4
Fiserv Inc., Alpharetta, GA
• Supported deployment and maintenance of Premier Ancillary financial products.
• Managed application installation, database administration, performance monitoring, and issue resolution.
• Collaborated with DevOps to reduce post-release incidents by 40%.
• Delivered technical solutions, implemented user-case testing, and tracked SLAs via ServiceNow/Jira.
June 2016
August 2019
Sr. Systems Administrator / Project Coordinator
Kaiser Permanente, Atlanta, GA
• SME for EPIC AP Tapestry and Bridges; automated manual workflows across 7 regions.
Leadership,Critical Problem
solving
Stakeholder Liasion,Cross
team building
Certifications
Notary Public (NNA)-2025
Scrum Master (SSGI)-2023
EPIC Tapestry/AP Claims
(Epic)-2017
Google AI (Consera)-2026
Azure MS Certification – In
Progress -2026
IT skills
Change Mgmt Sox
Operations
Database Design/Mgmt
Performance Tuning
Continuous Integration
Agile Methodologies
Incident Response
Scripting Languages
DevOps Practices
Cloud Infrastructure
Root Cause Analysis
Automation Testing
• Provided Level 1–3 support, executed Tivoli/ETL batch processes, and implemented CRs in lower environments.
• Led business continuity planning, incident management, and QA testing cycles.
• Provided Level1/2/3 application production support for in scope data/batch related applications for Claims (EPIC-TAPESTRY) batch processing E2E thru backend processes.
March 2015
November 2015
AppDev Support Analyst
Cox Communications, Atlanta, GA
• Supported QA and Middleware teams troubleshooting API and integration issues.
• Coordinated defect tracking and release deployments via Jira and Quality Center.
• Acted as Agile liaison for cross-functional teams ensuring 92% project completion success rate.
• Execution of iOS SOAP/REST parameters to test the system thru different API's including verifying user input with middleware implications.
November 2008
December 2014
App Support Engineer / Project Coordinator
Amdocs (T-Mobile Account), Atlanta, GA
• Delivered Java-based app support and database
troubleshooting for QuickView retail software.
• Managed Agile sprints, tracked defects, facilitated integration testing, and improved release processes.
• Mentored junior developers and introduced Agile methodology within the support unit.
August 2007
November 2008
Applications Analyst II / Project Coordinator
T-Mobile, Atlanta, GA
• Provided full lifecycle application and database support.
• Led system upgrades, SQL-based data analysis, and QA test planning for internal applications.
• Manage projects for system upgrades, enhancements and bug fixes to improve efficiency and streamline processes.
• Completed analysis & modified Java scripts for telecom internal applications to insure the efficiency of production operations. Education
2007 MBA, Information Technology
Keller Graduate School of Management, Atlanta, GA
2004 B.S., Computer Information Systems
DeVry University, Atlanta, GA
Contact this candidate