Receptionist Seeking Front Desk Role

ZEPHERY HOSE

Jonesboro, Ga ***** 470-***-**** ****.****@*****.***

OBJECTIVE

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

EXPERIENCE

VXI

Account Associate September 2024-Current Morrow, Ga

In office call center setting

Resolved 95% of customer inquiries on the first call, exceeding the departmental average.

Achieved and maintained a 95% customer satisfaction rating through attentive listening and empathetic problem-solving.

Handled escalated customer issues with professionalism and a calm demeanor, leading to higher customer retention rates.

Managed high call volumes while maintaining professionalism and adherence to key performance indicators (KPIs).

Maintained complete, concise, and up-to-date client records, ensuring data security and accuracy.

Successfully adapted to a fast-paced environment, consistently meeting deadlines under pressure.

Mentored and coached new agents on customer service policies, boosting team efficiency by 25%.

Diagnosed and troubleshot complex customer issues by analyzing information and applying company policy accurately.

Marriott Atlanta Airport

Housekeeper October 2021-August 2023 Atlanta, Ga

Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers. 2

Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Doubletree Hilton Hotel

Housekeeper February 2021-October 2021 Atlanta, Ga

Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Connexus Corporations

Customer Service Representative April 2020-January 2021 Atlanta, Ga {Remote}

Maintained detailed records of customer interactions, transactions and comments for future reference.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong relationships with customers by providing personalized assistance and support.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Provided excellent customer service to resolve customer complaints in a timely manner.

Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

EDUCATION

High School Diploma June 2007

3

Forest Park High School Forest Park, Ga

SKILLS

1.Empathy...

2.Communication. ...

3.Patience. ...

4.Problem solving. ...

5.Active listening. ...

6.Reframing ability. ...

7.Time management. ...

8.Adaptability.

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