Resort Reservation Agent with Disney Experience

Work Experience

Adoption Case Manager

Lutheran Services Florida Clermont, FL

August 2025 to Present

Resort Reservation Agent

Walt Disney World Orlando, FL

August 2025 to Present

Utilize company provided sources and knowledge to create customer experiences.

Provide excellent customer experiences to all guests in an efficient manner.

Maintain Quality Measurements set forth by the company to ensure guests have memorable experiences.

Increase sales by offering products to guests.

Housing and Benefits Specialist

Tri County Human Services Bartow, FL

March 2021 to May 2022

Assists clients with obtaining documents or services such as IDs, social security cards, birth certificates, food stamps, and bus passes

Access clients for disability needs and complete SOAR application when appropriate.

Oversee housing for the clients and maintaining relationships with motel and landlords in order to provide clients with housing needs.

Ensure that financial needs of each client are met by collecting invoices for budgeting needs and executing all shopping needs for each client as guaranteed in the contract of the current grant.

Complete Intake and Treatment Plan Updates within a timely manner.

Document all notes pertaining to client interactions in credible.

Child Welfare Case Manager

One Hope United Bartow, FL

October 2018 to March 2021

Managed cases referred by the Department of Children and Family to ensure that all referrals and needs of the families are being met.

Worked with the judicial system by preparing court documents, assisting with developing and implementing case plans, and reports progress of the families to the court.

Worked with families to arrange a visitation schedule that works for their family which may include personally supervising visits when needed.

Conducted home visits and ensured the safety of children.

Child Protective Investigator

State of Florida, Department of Children and Family Inverness, FL

September 2017 to October 2018

Conducted investigations regarding allegations of abuse, neglect, abandonment and collected information to identify danger threats to children.

Implemented prevention plans when danger threats were identified.

Engaged with families to understand their dynamics and implement services designed to support healthy environments and minimize danger threats.

Worked with state attorney, law enforcement and the child protection team to ensure safety of children.

Documented all case activities, family information, and implemented services into FSFN.

Live in parent/ Youth Counselor

Eckerd Connects, E-Nini-Hassee Floral City, FL

October 2015 to September 2017

Provided a supportive environment structured to enhance the confidence and self-esteem of teenage girls.

Taught life building skills to youth and prepared them for independent living.

Maintained and organized a schedule to ensure all personal needs of each youth were fulfilled.

Followed a master treatment plan which detailed each youth’s personal needs and coordinated lessons designed to strengthen skills.

Maintained daily log notes which monitored the growth of each youth.

Education

Social Work (Bachelor's degree)

Oakland University

April 2014

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