Technology IT Director - PMP - ILT Specialist
Resume:
TAMER MOAWAD
IT D i r e c t o r – ( I T I L, PMP)
EXPERTISE
Technology and infrastructure
Planning and organizing
Project Management
Systems Implementation
Thinking Business Not Tech.
IT Budget & Policies
Dealing with Suppliers &
Service Providers
Energetic workplace
Flexible Management
Team Player
Problem solving
Excellent Communicator
CAREER HISTORY
IT director 2024 - present
Vantage Egypt for Tourism & Entertainment – F&B
Responsibilities and Key Figures:
• Overseeing all technology operations and evaluating them according to established goals.
• Devising and establishing IT policies and systems to support the implementation of strategies set by upper management.
• Analyzing the business requirements of all departments to determine their technology needs.
• Identifying the organization’s IT needs, adding updates and enhancements to current computer systems and ensuring employees’ technical issues are resolved efficiently.
• Developing, implementing, and evaluating IT projects in line with organizational objectives.
• Liaising with other departments to determine and address their IT needs and requirements.
• Managing and supervising employees in the IT department.
• Ensuring the maintenance of current projects and technology systems.
• Identifying and eliminating security risks.
• Evaluating IT operations with regard to established goals. GROUP IT DIRECTOR 2018 – 2024
AUR CAPITAL GROUP
Responsibilities and Key Figures:
• Oversee all technology operations and evaluate them according to established goals
• Devise and establish IT policies and systems to support the implementation of strategies set by upper management
• Analyze the business requirements of all departments to determine their technology needs
• Purchase efficient and cost-effective technological equipment and software
• Inspect the use of technological equipment and software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and report to upper management.
• Coordinate IT managers and supervise computer experts, technicians and other professionals to provide guidance
• Control budget and report on expenditure
• Assist in building relationships with vendors and creating cost-efficient contracts REGIONAL IT MANAGER 2015 – 2018
EDECS Marine Co. – Egypt/GCC
Responsibilities and Key Figures:
• Built the IT infrastructure and Datacenters for the company.
• Built a small hub for every new project location to serve the staff.
• The construction of 680 meters multi-purpose terminal at Damietta seaport, was my last project with EDECS.
PROFILE
A proactive, focused and committed professional, with extensive expertise gained as a Dynamic, management with diverse expertise in establishment & implementation of IT process & procedures, solutions, compliance, working as an advocate & business consultants to achieve the optimum results affecting the company’s growth & profitability by directing multi-million-dollar projects and implementing robust IT solutions that incorporate a wide range of applications and technologies. During my professional career history, with such a long experience, I was mainly responsible for the strategic planning, implementation, and oversight of all technology initiatives across the organization. This includes leading the integration of ERP systems like Odoo and POS solutions ensuring alignment with business goals, operational efficiency, and digital transformation. Successfully establishing datacenters from Scratch.
**********@*****.***
https://www.linkedin.com/in/ta
mer-moawad-a4142625/
El-Waha Dist., Nasr City
2
April 1, 2025
COURSES
PMP Project Management
Professional
(AM-Cham)
CCNA Cisco Certified
Network Associate (640-802).
MCSA Microsoft Certified
System Administration
(CYNERGY)
Exchange 2007 – Full Track
(Orascom Telecom)
SCVMM: System Center
Virtual Machine Manager
(IT Egypt Corp)
Hyper-V: Microsoft Virtual
Manager
(IT Egypt Corp.)
SCOM: System Center
Operations Manager
(New Horizon)
Exchange 2010: Full Track.
(New Horizon)
CAREER HISTORY
IT MANAGER 2007 - 2015
Mobiserve Holding/Orascom Holding
Responsibilities and Key Figures:
• Overseeing network infrastructure and systems functionality
• Oversaw IT operations across multiple geographically spread-out offices, ensuring consistency of systems and processes.
• Led a team of 50 IT professionals, implementing a culture of continuous learning that led to an increase in team efficiency by 40%.
• Managing teams of technicians, system engineers and other IT staff abroad remotely (KSA – Algeria – Morocco – Tunisia – UAE - Pakistan – Bangladesh – Tanzania). TECHNICAL SUPPORT 2001 – 2002
Al-Ariss
IT MANAGER 2003 –2007
NGB – National Gene Bank
TECHNICAL SUPPORT ENGINEER 2002 –2003
Nile.com
TECHNICAL SUPPORT 1998 –2001
PCS Personal Computer Systems
TECHNICAL SUPPORT 1996 –1998
SKY Soft
ACHIVEMENTS
• Orchestrated the deployment of advanced automation tools, reducing manual workload by 50% and achieving operational cost savings of million annually in several organizations.
• Managed a multi-site operations team, improving service delivery times by 25% and client satisfaction scores by 18% over many years.
• Successfully migrated legacy systems to cloud, resulting in a 40% reduction in maintenance costs and enhancing system flexibility and scalability.
• Implemented ITIL-based service management practices, enhancing incident resolution speed by 30% and significantly lowering downtime.
• Led a project to consolidate data centers, merging many locations and saving overhead expenses.
• Developed a business continuity plan that ensured 100% operational recovery during a major data center outage, safeguarding critical business functions and customer data.
• Carried out critical IT system audits, reducing system lags and crashes in several organizations.
• Facilitated software upgrades that increased workplace efficiency.
• Collaborated with a cross-functional team on an enterprise resource planning project that improved operational efficiency by 100%.
• Implementing ERP System & POS System successfully several times. CERTIFICATES
ITIL
Fibaro Home Intelligence)
CompTIA Server+
R&M Certified installer (Fiber)
R&M Certified installer (Coper)
IBM Certified - Servers Systems.
IBM / Lenovo Certified in
Desktop Systems (PCs)
IBM / Lenovo Certified in
Mobile Systems (Laptops)
IBM Certified in PC
Architecture
IBM Certified in Think
Vantages Technology (IBM
Security, Migration, Recovery
& Wireless)
Lenovo Certified in Solution
Provider Series: Selling and
Profiting with IBM Wireless
solutions
3
April 1, 2025
EDUCATION
BACHELOR’S DEGREE
Cairo University
Faculty Of Commerce
2012,
COMPUTER SCIENCE
DIPLOMA
Helwan University
1997,
MANAGERIAL SKILLS
Thinking business - not technical.
Identifying diplomatic solutions for workplace issues. planning, developing and implementing the IT budget and policies. Dealing with suppliers and Services providers getting the best prices with highest quality levels.
Making sure about being licensed & Law abiding.
Create an energetic and highly motivated workplace. Try to demonstrate resourcefulness in the face of problems. Redesigning systems for increasing productivity & functionality. Keep aligning with business needs and realigning with changes in these needs. Fulfilling users’ needs and making sure that system functionality with available IT facilities and resources meet these needs.
TECHNICAL SKILLS
SOFTWARE:
Active Directory Service (2003 - 2008 -2012 – 2016 - 2019). Infrastructure (DNS, DHCP, File Server, (2003 -2008 – 2012 – 2016 - 2019)). Office 365 cloud mailing system.
MS Exchange (2003 – 2007 – 2010 – 2013).
Private Cloud (Hyper –V / SCVMM & VMware).
Converting Servers from P2V and Migrating from V2V. Controlling & Dealing with SAN storages (EMC CLARiiON CX4 – IBM V7000). Backup Solutions (Symantec Backup Exec – MS DPM).
Communication servers (OCS 2007- Lync 2010 – Skype for business 2016 – MS Teams). System Center Family (SCOM, SCCM, VMM, DPM).
Hardware:
Dealing, handling and troubleshooting:
Servers, Laptops, Desktop computers, Tape libraries, SAN Storages, NAS (QNAP & Lenovo), Passive Network (Cabling system).
Security appliances (FortiGate & Sophos).
Smart Home & Automation Systems (Fibaro – Everspring). Conferencing System: Crestron – Mercury
NOTICE PERIOD
Two Months
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