HR professionals

ODENTON, MD * ***********@*****.*** * 410-***-**** DAWN UDELL

SHRM-SCP

Director of Human Resources

PROFESSIONAL SUMMARY

Director of Human Resources with 14+ years of extensive expertise in strategic HR management and policy development. Skilled in project management, succession planning, and fostering an inclusive workplace culture, with a proven track record of driving organizational growth through effective recruitment and employee relations. Committed to courageously inspiring leaders and supporting teams to achieve business success through innovative solutions and strategic partnerships.

SKILLS

Emotional Intelligence * Business Acumen * Employee Relations * Succession Planning * Conflict Resolution Performance Management * Training and Development * Labor Relations * Merger/Acquisitions PROFESSIONAL EXPERIENCE

DIRECTOR HR OPERATIONS July 2024 – Present

Atlantic Biomedical

● Drives organizational excellence through strategic workforce planning, talent development, and performance management frameworks

● Fosters cross-functional partnerships to align HR strategies with business objectives while nurturing a healthy workplace culture

● Designs and executes forward-thinking HR initiatives that modernize operations, enhance the employee experience, and support business growth

● Oversees comprehensive compensation benchmarking initiatives while ensuring excellence in HR service delivery and compliance standards

● Builds sustainable client relationships while ensuring long term repeat business

● Created and implemented a successful Summer Internship Program leading to hiring two high performing candidates with several future candidates in the pipeline

● Supported the CEO through our first successful acquisition that provided 50 plus customers and one territory technician

HUMAN RESOURCE MANAGER February 2022 – July 2024

Atlantic Biomedical

● Built HR infrastructure from ground up, establishing systematic approaches to recruitment, on-boarding, and personal management in high-growth environment

● Led HR transformation for 48-person company, hiring 25 staff the first year across roles while establishing comprehensive HR systems, policies, and procedures for sustainable growth

● Partnered with department managers to enhance employee relations, facilitate accountability discussions, and drive professional development initiatives

● Streamlined organizational structure by implementation new org chart, managing assets portfolio, and developing recruitment processes that supported rapid team expansion

● Managed end-to-end HR operations including benefits administration, payroll processing, and asset tracking while ensuring regulatory compliance

HUMAN RESOURCE BUSINESS PARTNER February 2021 – February 2022 LifeBridge Health - Levindale Hebrew Geriatric Center and Hospital

● Developed strategic relationships with unit managers and orchestrated comprehensive HR advisory services, coaching managers on employee relations, benefits administration and regulatory compliance matters

● Advised managers and staff with FMLA related requests and conducts interactive conversations for ADA approval

● Led cross-functional collaboration with talent acquisition, compensation, and benefits teams to streamline HR processes and resolve critical workplace challenges

● Facilitated conflict resolution through effective medication, while ensuring compliance with collective bargaining agreements and grievance procedures

● Implemented strategic HR solutions for union contract negotiations, while driving organizational development through effective manager coaching

EXECUTIVE TEAM LEADER - HR December 2012 – February 2021 Target

● Led HR operations for 500+ employees, driving 19 internal promotions through strategic talent development and succession planning while maintaining compliance and risk management

● Optimized staffing strategies during peak season, reducing turnover through data-driven retention initiatives and implement target employee development programs

● Partnered with Store Director to enhance financial performance through strategic HR metrics analysis, while fostering cross-functional relationships to resolve business challenges

● Mentored new HR professional as District trainer, while guiding leadership teams in ADA compliance and employee relations best practices

● Spearheaded organizational change initiatives, establishing robust talent pipelines and cultivation a positive workplace culture aligned with business objectives AMERICAN EAGLE OUTFITTERS February 2012 – November 2012 Store Manager

● Fostered team development through targeted coaching, empowering staff to take ownership of divisional responsibilities and drive customer satisfaction

● Cultivated a customer-first culture through analysing performance metrics and customer feedback to identify growth opportunities driving continuous improvement in store operations

● Led inventory optimization initiatives and implemented loss prevention strategies, resulting in substantial reduction in shrinkage while maintaining strong sales performance

● Redesigned staff scheduling system to align with peak customer traffic patterns, enhancing service delivery and resources utilization across store operations

AMERICAN EAGLE OUTFITTERS September 2011 – February 2012 District Manager TDY

● Cultivated a high-performance culture through mentorship and motivation, enabling teams to exceed targets during critical peak season operations

● Streamlined district operations and implemented succession planning strategies, leading to enhanced store performance and internal promotions across multiple units

● Assessed operations challenges and implemented data-driven solutions, resulting in improved store performance and enhanced team productivity

● Coordinated cross-functional initiatives between store operations and corporate teams to streamline communication and enhance regional efficiency

AMERICAN EAGLE OUTFITTERS June 2006 – October 2011 Store Manager/ New Store Opener

● Optimized store performance through strategic team development, focusing on customer conversion rates and average daily sales metrics while implementing data-driven solutions

● Cultivate strong customer relationships through loyalty program initiatives, mentored staff in customer service excellence, and maintained high-quality visual merchandising standards

● Led store operation and achieved Gold Council Award while traveling to lead new store openings and remodels EDUCATION

University Maryland Global Campus - B.A. in Business Administration Anne Arundel Community College - A.A. in Computer Information Systems

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