Aspiring Logistics Coordinator with Customer Service Background
Resume:
Takudzwa
Munotengwa
Phone number: +971-**-***-****
Email address: ******************@*****.***
Address:Baghdad Street, AI Nahda2, Dubai, UAE
Natitionality: Zimbabwean
PROFESSIONAL PROFILE
Motivated and adaptable professional with a strong customer-focused mind-set and a commitment to excellence. Known for maintaining a welcoming and professional presence, efficiently managing tasks in fast-paced environments and collaborating effectively with colleagues. Brings hands on experience in guest services, administration and hospitality, paired with a positive attitude and eagerness to learn. Dedicated to contributing to a team`s success while providing high-quality support and ensuring a seamless experience for clients and guests. WORK EXPERIENCE
06/2025- 12/2025 Receptionist
Bard Santner Inc. Harare
• Welcomed visitors and directed them to the appropriate offices.
• Answered and transferred phone calls professionally
• Manage appointment scheduling and maintained visitor records
• Handled administrative duties including filing, scanning and document organization
• Maintained a clean and professional reception area 11/2024- 04/2025 Administrative Clerk Intern
Nashtech Financial Services Harare
• Processed invoices and payments while supporting daily finance office operations
• Managed incoming calls, emails and correspondence
• Organized and maintained physical and electronic filing systems
• Assisted visitors and responded to enquiries in a professional manner
• Helped in recording and reconciling cash transactions. 04/2023- 09/2024 Waiter
Food Box Restaurant Harare
• Provided friendly and efficient customer service in a busy restaurant environment
• Took food and beverage orders accurately and ensured timely service
• Handled customer requests and resolved complaints politely and professionally
• Maintained cleanliness and organisation of dining areas
• Worked closely with kitchen and service staff to ensure smooth operations
EDUCATION
02/2022- 11/2023 Advanced Level- City Study Centre (High School) 3 “A” level subjects (Arts)
01/2018- 12/2021 Ordinary Level- City Study Centre (High School) 6 “O” Level subjects (including English and Mathematics) EXTRACURRICULAR ACTIVITIES
02/2024- 12/2025 Football Team Captain
Kingdom Athletes Harare
• Represented the academy in local competitions and tournaments, fostering resilience and performance under pressure.
• Led the team as a captain demonstrating leadership, responsibility and strong decision making skills
• Promoted teamwork, collaboration and communication on and off the field
• Maintained discipline and time management while balancing sporting and professional commitments
SKILLS
• ICT operations
• Customer Service and guest relations
• Front desk and reception support
• Professional phone etiquette
• Record keeping and filing
• Appointment scheduling
• Teamwork and communication
• Multitasking in fast paced environments
• Time management
• Problem solving
• Leadership
LANGUAGES
English – Fluent
Spanish – Basic/ Conversational
REFERENCES
Samaldo Munoz- Director
Bard Santner Inc. Harare
************@*****.***
Vongai Branson- Supervisor
Food Box Restaurant Harare
***************@*****.***
Grace Chikuni- Managing Director
Nashtech Financial Services Harare
**************@*****.***
Emmanuel Nevera- Academy Coach
Kingdom Athletes Academy
********.******@*****.***
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